IT Support

Bin Hanif Construction LLC; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to enhance customer satisfaction through effective troubleshooting and support. In this dynamic role, you will diagnose hardware and software issues, manage user accounts, and ensure compliance with organizational standards. Your expertise will empower users through training and support, while your adaptability will shine in a fast-paced environment. Join a forward-thinking company that values continuous improvement and staying ahead of industry trends, offering you the chance to grow your skills and contribute to a cohesive team. If you're passionate about technology and user satisfaction, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in IT support with a strong focus on customer satisfaction.
• Proficiency in troubleshooting hardware, software, and network issues.

Responsibilities

• Diagnose and resolve hardware/software issues using remote troubleshooting tools.
• Manage user accounts and permissions while documenting support requests.

Skills

Technical Support

Problem Solving

Interpersonal Skills

Communication Skills

Adaptability

Education

Bachelor in Computer Science

Bachelor of Technology/Engineering

Tools

IT Helpdesk Software (Freshservice, SysAid)

Job description

Bachelors in Computer Application, Bachelor of Technology/Engineering

Nationality: Any Nationality

Gender: Male

Vacancy: 1 Vacancy

Job Description

• Diagnose hardware and software problems through remote troubleshooting tools, enhancing customer satisfaction with efficient solutions.
• Install, configure, and maintain operating systems and applications, ensuring compliance with organizational standards.
• Manage user accounts and permissions, safeguarding sensitive information while enabling appropriate access for all users.
• Document and track support requests in a ticketing system, ensuring transparent communication and follow-up on outstanding issues.
• Assist in the setup and configuration of IT equipment for new employees, facilitating smooth onboarding and productivity from day one.
• Conduct regular system updates and maintenance checks, proactively preventing potential issues before they impact users.
• Train users on new technologies and software applications, empowering them to utilize tools effectively and confidently.
• Collaborate with the IT team to implement continuous improvement strategies, contributing to an evolving support ecosystem.
• Stay updated on industry trends and emerging technologies, enhancing personal expertise and the overall capability of the support team.

Desired Candidate Profile

• A bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as Fresh service and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.
• Experience in a fast-paced environment, exhibiting adaptability and quick problem-solving abilities under pressure.
• Proficiency in Windows and Mac OS environments, ensuring versatility in supporting a range of devices and users.
• Strong knowledge of networking concepts and protocols, enabling effective resolution of connectivity issues.
• Excellent verbal and written communication skills, ensuring clear and concise interactions with users and team members.
• Demonstrated ability to work both independently and collaboratively, contributing to a cohesive team dynamic.