IT Support

Duncan & Ross; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Support professional in Dubai. The role involves providing technical assistance to ensure the seamless operation of IT systems, including troubleshooting issues, maintaining network security, and supporting users. Ideal candidates will have strong knowledge of operating systems, networking tools, and technical troubleshooting. The position offers opportunities for collaboration across various branches and the use of cutting-edge tools and software.

Benefits

Laptop / Workstation

Opportunity to visit and collaborate with other branches

Qualifications

• Familiarity with Windows, macOS, Linux, and their installation/configuration.
• Proficiency with networking equipment like routers and switches.
• Knowledge of antivirus programs and cybersecurity measures.

Responsibilities

• Regularly updating and maintaining computer systems.
• Diagnosing and resolving technical issues reported by staff.
• Implementing and managing security protocols to protect against data breaches.

Skills

Networking

Troubleshooting

Technical Support

Data Security

Documentation

Education

Bachelors degree in computer science, Information Technology, or a related field

Tools

Wireshark

TeamViewer

Microsoft Remote Desktop

Microsoft Intune

HWMonitor

Job description

The IT Support plays a critical role in ensuring the smooth operation of the Duncan and Ross IT infrastructure. This position is responsible for providing first-level technical support, maintaining hardware and software systems, and ensuring the security and reliability of network operations. This role supports end-users by resolving technical issues efficiently and proactively contributing to the continuous improvement of Duncan and Ross IT services.

KEY RESPONSIBILITIES

• System Maintenance : Regularly updating and maintaining computer systems, ensuring that all software and hardware are functioning correctly. This includes installing updates and patches, configuring new systems, and performing routine performance checks.
• Troubleshooting : Diagnosing and resolving technical issues reported by staff members. This involves understanding a variety of issues, from network connectivity problems to software malfunctions and hardware failures.
• Support : Providing technical support to all employees, which encompasses explaining complex technical information in a comprehensible manner to non-technical staff and ensuring they can use necessary technology effectively.
• Network Management : Setting up and maintaining the organizations IT network, including managing servers, routers, switches, and other networking equipment and ensure network security and efficiency.
• Data Security : Implementing and managing security protocols to protect against data breaches and cyber threats. This entails regular security audits, enforcing security policies, and educating staff on best practices.
• Documentation : Keeping detailed records of configurations, installations, and fixes performed. Documentation helps with tracking issues, managing inventories, and training new staff.

QUALIFICATION STANDARDS, KNOWLEDGE & EXPERIENCE

• Operating Systems : Familiarity with Windows, macOS, Linux, and other operating systems, including their installation, configuration, and troubleshooting.
• Networking Tools : Proficiency with networking equipment such as routers, switches, and firewalls, along with tools like Wireshark and SolarWinds for network monitoring and troubleshooting.
• Remote Support Software : Tools like TeamViewer, AnyDesk, and Microsoft Remote Desktop to provide remote technical support.
• System Management Utilities : Use of configuration management tools like Microsoft Intune, SCCM (System Center Configuration Manager), Manage Engine, or NinjaOne for managing and automating IT infrastructure.
• Security Software : Knowledge of antivirus programs, firewalls, encryption tools, and other cybersecurity measures to protect the network and systems.
• Diagnostic Tools : Utilization of diagnostic software like HWMonitor, CPU-Z, and MemTest86 to analyze system performance and diagnose hardware issues.

EDUCATION & TRAINING

• Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience)

COMPENSATION & BENEFITS

• Laptop / Workstation.
• Opportunity to visit and collaborate with other Duncan and Ross branches.

Vertical : Corporate

It Support • Dubai, United Arab Emirates