IT Support

Dicetek LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to join their dynamic team in Dubai. This role requires a bachelor's degree in computer science or information technology, along with 3-5 years of hands-on experience in IT support. The ideal candidate will have exceptional technical skills, a knack for problem-solving, and the ability to train end-users effectively. You'll be responsible for providing top-notch support, maintaining system security, and keeping up with the latest IT trends. If you're passionate about technology and eager to make a difference in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience as an IT support specialist.
• Advanced knowledge of database maintenance and system security.

Responsibilities

• Provide technical support and resolve queries effectively.
• Document processes and monitor performance metrics.

Skills

Technical Support

Problem Solving

Interpersonal Skills

Communication Skills

IT Needs Assessment

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Technology

Tools

Freshservice

SysAid

Job description

IT Support Specialist Requirements

A bachelor's degree in computer science, information technology, or similar.

1. 3-5 years of experience as an IT support specialist.
2. Exceptional ability to provide technical support and resolve queries.
3. In-depth knowledge of computer hardware, software, and networks.
4. Ability to determine IT needs and train end-users.
5. Proficiency in IT helpdesk software, such as Freshservice and SysAid.
6. Experience in documenting processes and monitoring performance metrics.
7. Advanced knowledge of database maintenance and system security.
8. Ability to keep up with technical innovation and trends in IT support.
9. Exceptional interpersonal and communication skills.