IT Supervisor - IT Operations Eng & Support

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort company in the UAE is seeking a Supervisor EUS to manage IT support operations. The role involves supervising teams, ensuring service request compliance, and fostering a customer service-centric culture. Candidates should have 4-6 years in IT support, with supervisory experience preferred. Attractive benefits package offered, including salary in Dirhams and healthcare benefits.

Benefits

Attractive salary

Healthcare package

Life insurance

Incentive programs

Qualifications

• 4–6 years in IT support roles, with 2 years in a supervisory capacity.
• Experience in hospitality or integrated resort environments is a plus.
• Basic understanding of networking, endpoint security, and device management.

Responsibilities

• Supervise Helpdesk and PC Technician teams.
• Monitor ticket queues and ensure SLA compliance.
• Oversee troubleshooting of hardware and software.

Skills

IT support supervision

Customer service excellence

Troubleshooting

Team management

Education

Diploma or bachelor’s degree in information technology or related field

Tools

Windows OS

Microsoft 365

Active Directory

ServiceNow

Jira

Job description

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf

About The Position

Wynn Al Marjan Island is currently seeking a Supervisor EUS to join the IT Operation Engineering & Support team

The Primary Duties And Responsibilities Of This Role Are

• Supervise the Helpdesk and PC Technician teams to ensure prompt resolution of service requests and incidents
• Monitor ticket queues, assign tasks, and ensure SLA compliance
• Coordinate with infrastructure and application teams for escalated issues
• Provide coaching, training, and performance feedback to EUS staff
• Schedule shifts and manage coverage to ensure 24/7 support availability
• Foster a culture of accountability, collaboration, and customer service excellence
• Oversee troubleshooting of hardware, software, and peripheral devices
• Ensure proper documentation of incidents, resolutions, and knowledge base updates
• Support onboarding/offboarding processes including device provisioning and access setup
• Ensure adherence to IT policies, data protection standards, and audit requirements
• Collaborate with IT Compliance and Security teams on access control and risk mitigation
• Generate performance and incident reports for management review
• Identify recurring issues and recommend process or system improvements
• Participate in planning and execution of IT projects impacting end users
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Diploma or bachelor’s degree in information technology, Computer Science, or related field
• 4–6 years in IT support roles, with at least 2 years in a supervisory capacity
• Experience in hospitality or integrated resort environments is a plus
• Proficiency in Windows OS, Microsoft 365, Active Directory, and remote support tools
• Familiarity with ITSM platforms (e.g., ServiceNow, Jira)
• Basic understanding of networking, endpoint security, and device management
• Proficiency in Windows OS, Microsoft 365, Active Directory, and remote support tools
• On-site role with shift-based scheduling, including weekends and holidays
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.