IT Supervisor

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a candidate for a technical role to troubleshoot software issues, provide user training, and manage telecommunications activities. The ideal candidate should have a Technical Trade or Vocational School Degree and at least 2 years of related work experience. This is an opportunity to work in a dynamic environment, focusing on improving organizational efficiency and productivity.

Qualifications

• 2+ years of related work experience in a technical role.
• Experience with computer software and systems troubleshooting.
• Ability to manage and coordinate telecommunications activities.

Responsibilities

• Troubleshoot and resolve technical problems related to software.
• Train users in the proper use of hardware and software.
• Manage planning, design, and resource allocation for telecommunications.

Skills

Troubleshooting software issues

Technical guidance

Process improvement analysis

User training

Telecommunications activities management

Problem-solving

Education

Technical Trade or Vocational School Degree

Job description

Position Summary

Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage and maintain applications, programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance and resource allocation of telecommunications activities including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities and methods related to telecommunications.

Assist management in hiring, training, scheduling, evaluating, disciplining and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop and implement new ways to increase organizational efficiency, productivity, quality, safety and/or cost-savings. Visually verify information. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: Technical Trade or Vocational School Degree.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience

Manager