IT Supervisor

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an IT professional to assist in managing the technology lifecycle, providing support for all hardware and software issues, and ensuring data security and recovery processes. The ideal candidate will have a Bachelor’s Degree in a related field, previous hotel IT experience, and strong problem-solving and leadership skills. This role offers an opportunity to contribute to the IT operations in a dynamic hospitality environment.

Qualifications

• Previous hotel IT experience preferred.
• Proficient in spoken and written English.
• Positive attitude and excellent interpersonal skills.

Responsibilities

• Assist in the operation of all computer hardware and software.
• Manage the technology/asset lifecycle.
• Ensure disaster recovery and business continuity related to technology.
• Support end-user mobile phone issues.
• Take charge of the IT department in the absence of the IT Manager.

Skills

Problem-solving

Conflict resolution

Guest orientation

Leadership

Technical knowledge in LAN and Security

Education

Bachelor’s Degree in a related field

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write each chapter of your story. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• You are responsible for assisting the departments in the operation of all computer hardware and/or software installation and maintenance.
• Serve as a secondary contact for all servicing of computer PC hardware and/or software.
• Manage the technology/asset lifecycle, ensuring necessary equipment (PCs, servers, telecom-related devices) is ordered and available.
• Ensure disaster recovery and business continuity related to technology.
• Identify and resolve system performance problems.
• Maintain the security and proper maintenance of technology assets in accordance with Sofitel policies and standards.
• Install, monitor, and maintain telecommunications equipment, including cabling, providing technical guidance as needed.
• Perform adds/moves/changes/deletions.
• Support end-user mobile phone issues.
• Troubleshoot high-speed Internet access problems.
• Escalate issues appropriately through the IT Manager.
• Support desktop imaging, software installation, patching, and network drive mapping.
• Support hardware issues by escalation to hardware partners, including computers, servers, routers, switches, and other active components.
• Ensure all IT policies and guidelines are applied, and only licensed applications are used.
• Manage hardware and software inventories, logs, and configuration records.
• Monitor performance and maintain logs of system malfunctions and solutions.
• Install and test corporate-approved application updates.
• Implement preventive maintenance timely for all IT hardware and software.
• Take full charge of the IT department and related issues in the absence of the IT Manager.
• Check daily backups, system interfaces, server hardware, and logs.
• Assign tasks, train, and support IT staff following corporate standards.
• Follow up on claims, document correspondence, and coordinate with suppliers.
• Have strong knowledge in LAN, Security, Wireless, IP Telephony, and hospitality-specific solutions like Micros, Fidelio, Opera, Sun System.
• Uphold Sofitel values, brand standards, appearance, and hygiene guidelines.
• Implement departmental policies and ensure friendly, courteous, and professional service.
• Adhere to timelines and complete daily IT procedures promptly.

Qualifications

• Bachelor’s Degree in a related field.
• Previous hotel IT experience preferred.
• Strong guest orientation and conflict resolution skills.
• Effective problem-solving and decision-making abilities.
• Proficient in spoken and written English.
• Positive attitude, excellent interpersonal skills, and strong leadership.

Additional Information

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