IT Supervisor

Minor International; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Information Systems Manager to enhance and maintain their IT infrastructure. In this pivotal role, you will oversee the implementation of effective information systems, ensuring that all departments are equipped to maximize their operational efficiency. Your expertise will guide the training of staff and the management of system security, while your coordination with vendors and corporate offices will ensure seamless software and hardware upgrades. Join a team that values innovation and personal growth, and contribute to creating unforgettable experiences for guests in breathtaking destinations.

Qualifications

• 4 years of experience in a similar role, ideally in a multinational hotel.
• Degree or high diploma in computer science or related field.

Responsibilities

• Maintain and improve information systems in the hotel.
• Supervise staff and manage computer system operations.
• Coordinate with vendors for hardware maintenance and software updates.

Skills

Information Systems Management

Staff Supervision

Data Input Controls

Error Correction Controls

Training and Support

Project Coordination

Education

Degree in Computer Science

High Diploma in Computer Science

Tools

Opera

MICROS POS

Oracle

SUN System

Microsoft Products

Call Accounting Systems

Windows Servers

Networking Technologies

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

KEY DUTIES AND RESPONSIBILITIES

Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Maintain existing information systems.
• Improve information systems in the hotel.
• Develop new programs for user departments to maximize use of computer system and be more responsive to management reporting requirements.
• Supervise staff (if any) and schedule computer time.
• Run confidential special reports as requested by Management through IT Manager.
• Implement information systems policies and procedures. Review system security and change passwords periodically. Limit access to computer room and confidential computer installations.
• Update computer operation manuals.
• Assist user departments in training newly hired staff and any problems pertaining to computer system operations.
• Implement the following control procedures:
• Data input controls
• Processing controls
• Output controls
• Error correction controls
• Co-ordinate with vendors on hardware maintenance and implementation of software upgrades and updates.
• Liaise closely with corporate office on software and computer related policies and ensure they are implemented.
• Co-ordinate closely with IT Manager on the implementation of software and hardware audit of various computers and software used in the hotel by the various departments.
• Prepare regular inventory of hardware and software installed in the hotel.
• Closely monitor information systems departmental costs and expenses.
• Implement and monitor computer and information systems related capital expenditures.
• Involve in all hotel projects related to Information, Communications, and Technology.
• Perform other duties that may be assigned by the IT Manager.

Qualifications

Experience

• 4 years working experience in similar capacity, preferably in a multinational hotel.

Education / Training

• Degree or high diploma in computer science or related field.

Technical qualifications – computer, office equipment, artistic, etc.

• Good spoken & written English.
• Good knowledge of Opera, MICROS POS, Oracle, SUN system & Microsoft products used in a hotel environment, a must. Experience in Call Accounting, Voice Mail, Fax Server, Windows Servers, and Networking technologies are preferred.

Discover your potential as we strive to fulfill ours.