IT Supervisor

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an IT Support Specialist to manage hardware and software operations. Responsibilities include assisting with technology issues, lifecycle management of IT assets, and ensuring excellent service standards. The ideal candidate has a Bachelor's Degree and experience in hotel IT environments, along with strong problem-solving and guest service skills.

Qualifications

• Previous hotel IT experience preferred.
• Proficiency in English (spoken and written).
• Positive attitude and excellent interpersonal skills.

Responsibilities

• Assist in the operation of all computer hardware and software.
• Manage technology/asset life-cycle and ensure necessary equipment is available.
• Support end-user issues related to company-provided mobile phones.

Skills

Strong guest orientation

Conflict resolution skills

Effective problem-solving

Leadership qualities

Education

Bachelor’s Degree in a related field

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write your own story as we imagine the future of hospitality together. Discover the life that awaits you at Accor by visiting https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• You are responsible for assisting the departments in the operation of all computer hardware and/or software installation and maintenance.
• Serve as a secondary contact for servicing all computer PC hardware and/or software issues.
• Manage the technology/asset life-cycle, ensuring necessary equipment (PCs, servers, telecom devices, etc.) is ordered and available.
• Ensure disaster recovery and business continuity plans are in place for technology systems.
• Identify and resolve system performance problems.
• Maintain security and proper functioning of technology assets according to Sofitel policies and standards.
• Install, monitor, and maintain telecommunications equipment, including cabling, providing technical guidance as needed.
• Perform adds/moves/changes/deletions for telecommunications and network setups.
• Support end-user issues related to company-provided mobile phones.
• Troubleshoot high-speed Internet access problems.
• Escalate issues as appropriate through the IT Manager.
• Support desktop environments by imaging desktops, installing software, applying patches, and network drives mapping.
• Support hardware issues by coordinating with hardware partners, including computers, servers, routers, switches, and other active components.
• Ensure compliance with IT policies, using only licensed and original software.
• Manage data migration, hardware and software inventories, and configuration records.
• Monitor system performance, maintain logs, and report issues.
• Install and test approved software updates and changes.
• Implement preventive maintenance for all IT hardware and software.
• Take charge of the IT Department and related issues in the absence of the IT Manager.
• Oversee daily backups, system interfaces, server hardware, and logs.
• Assign tasks, train, and support IT staff according to corporate standards.
• Follow up on claims, document troubleshooting activities, and coordinate with suppliers.
• Maintain expertise in LAN, security, wireless, IP telephony, and various hospitality solutions and software.
• Represent Sofitel values, brand standards, and hygiene guidelines.
• Ensure friendly, courteous, and professional service at all times.
• Adhere strictly to timelines and daily IT procedures.

Qualifications

• Bachelor’s Degree in a related field.
• Previous hotel IT experience preferred.
• Strong guest orientation and conflict resolution skills.
• Effective problem-solving and decision-making abilities.
• Proficiency in English (spoken and written).
• Positive attitude, excellent interpersonal skills, and strong leadership qualities.

Our commitment to Diversity & Inclusion:
We are an inclusive company aiming to attract, recruit, and promote diverse talent.