IT Supervisor

21c Museum Hotels; Dubai; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an IT support professional to manage technology assets and provide technical support. Responsibilities include maintaining computer systems, installing telecommunications equipment, and assisting departments with IT needs. Candidates should have a Bachelor's degree, prior hotel IT experience preferred, and strong interpersonal skills.

Qualifications

• Strong guest orientation and conflict resolution skills.
• Effective problem-solving and decision-making abilities.
• Good command of spoken and written English.

Responsibilities

• Assist departments in operation of computer hardware/software.
• Manage technology/asset life-cycle for necessary equipment.
• Install and maintain telecommunications equipment.

Skills

Guest orientation

Problem-solving

Leadership

Education

Bachelor's Degree in a related field

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• You are responsible for assisting the departments in the operation of all computer hardware and/or software installation and maintenance.
• Serve as a secondary contact for all servicing of computer PC hardware and/or software.
• Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related, etc.) is ordered and available.
• Accountable for disaster recovery and business continuity as it relates to technology.
• Foresees, identifies, and resolves system performance problems.
• Ensures technology assets are secure and well-maintained in accordance with Sofitel policies and standards.
• Data Communication
• Installs, monitors, maintains telecommunications equipment including cabling and provides technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Supports end-user company-provided mobile phone issues.
• Troubleshoots high-speed Internet access problems.
• Escalates problems as appropriate through IT Manager.
• Desktop Support
• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
• Supports the Hotel in resolving hardware issues through escalation of issues with hardware partners. Hardware includes computers, servers, routers, switches, cables, PABX, monitors, screens, point of sale devices, UPS, and related devices.
• Ensures all IT policies and guidelines are applied in the hotel. Supports the hotel in resolving software issues by escalation to software suppliers.
• Moves/adds/changes PCs/peripherals; migrates data when necessary.
• Maintains a full inventory of all hardware and software supplies.
• Maintains logs of all hardware and service calls.
• Manages configuration records, program files, and data files on the computer system.
• Monitors and reports on system performance, errors, and malfunctions.
• Installs and tests corporate-approved application changes.
• Implements preventive maintenance for all IT hardware and software timely.
• Acts as the IT Department head in the absence of the IT Manager/Department Head.
• Checks daily backups, system interfaces, server hardware, and logs.
• Assigns tasks, trains, and supports IT staff as per standards.
• Follows up on claims forwarded to IT Department.
• Documents and archives correspondence and troubleshooting; follows up with suppliers.
• Has good knowledge of LAN, security, wireless, IP telephony, and various hospitality solutions and software.
• Adheres to Sofitel values, brand standards, and appearance & hygiene guidelines.
• Implements operational guidelines, policies, and procedures.
• Provides friendly, courteous, and professional service at all times.
• Follows timelines strictly.
• Completes daily IT procedures on time.

Qualifications

• Bachelor's Degree in a related field.
• Previous hotel IT experience preferred.
• Strong guest orientation and conflict resolution skills.
• Effective problem-solving and decision-making abilities.
• Good command of spoken and written English.
• Positive attitude, excellent interpersonal skills, and strong leadership.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.