IT Supervisor

RIXOS; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi seeks an IT professional to assist in hardware and software management. Applicants should have experience with hospitality software and solid knowledge of networking and IT security. The role includes managing technology assets, supporting end-users, and ensuring system performance. Benefits include competitive salary, health insurance, and career growth opportunities.

Benefits

Competitive salary

Comprehensive health insurance

Training and development opportunities

Career growth prospects

Employee recognition programs

Transportation services

Wellness programs

Qualifications

• Minimum 2 years of experience is a plus.
• UAE experience is beneficial.
• Immediate availability preferred.

Responsibilities

• Assist the IT Manager in computer hardware and software maintenance.
• Manage technology asset life-cycle.
• Ensure disaster recovery and business continuity.

Skills

LAN knowledge

Security knowledge

Wireless technology

IP Telephony

Hospitality software (Oasys, Micros, Fidelio, Opera, Sun System)

Education

Diploma in Computer Engineering

MCNA or CCNA certifications

Tools

Opera PMS

Simphony POS

OWS and OXI

Job description

Job Description

KEY DUTIES & RESPONSIBILITIES :

You are responsible for assisting the IT Manager in the operation of all computer hardware and software installation and maintenance.

• Serve as a secondary contact for servicing computer PC hardware and software.
• Manage the technology/asset life-cycle, ensuring necessary equipment (PCs, servers, telecom equipment) is ordered and available.
• Responsible for disaster recovery and business continuity related to technology.
• Identify and resolve system performance problems.
• Ensure technology assets are secure and maintained according to company policies and standards.
• Handle data communication tasks.
• Install, monitor, and maintain telecommunications equipment, including cabling, providing technical guidance as needed.
• Perform adds, moves, changes, and deletions.
• Support end-user mobile phone issues.
• Troubleshoot high-speed Internet access problems.
• Escalate issues appropriately through the IT Manager.
• Provide desktop support, including imaging desktops, installing software, applying patches, and network drive mapping.
• Manage PC/multimedia moves, additions, changes, and data migration when necessary.
• Maintain inventory of computer supplies.
• Keep logs of hardware and service calls.
• Manage configuration records, program, and data files on the system.
• Monitor software performance, maintaining logs of reports, errors, and solutions.
• Install and test approved program updates.
• Implement preventive maintenance for hardware and software.
• Take charge of the IT Department and related issues in the absence of the IT Manager.
• Check daily backups, system interfaces, server hardware, and logs.
• Manage the IT Clerk, assign daily tasks, and train on procedures and troubleshooting.
• Follow up on claims forwarded to the IT Department.
• Document and archive correspondence, troubleshooting, and maintenance activities.
• Must have strong knowledge of LAN, security, wireless, IP telephony, and hospitality software like Oasys, Micros, Fidelio, Opera, Sun System.
• Uphold Rixos Values, Brand Standards, and appearance & hygiene guidelines.
• Implement departmental policies and procedures according to Rixos standards.
• Provide friendly, courteous, and professional service at all times.

Qualifications

• Minimum 2 years of Accor experience is a plus.
• UAE experience is a plus.
• Hands-on experience with Opera PMS, Simphony POS, OWS, and OXI.
• Knowledge of PCI DSS, GDPR, and Accor IS&T policies.
• Immediate availability (no notice period) is a plus.
• Diploma in Computer Engineering, MCNA, or CCNA certifications.

Additional Information

• Competitive salary and compensation reflecting industry standards.
• Training and development opportunities.
• Career growth prospects within Rixos Hotels.
• Comprehensive health insurance coverage.
• Employee recognition programs.
• Work-life balance policies, including flexible scheduling where possible.
• Provision of uniforms or dress code guidelines.
• Participation in social events and team-building activities.
• Transportation services.
• Wellness programs such as fitness classes or gym access.