IT Specialist MEA - UAE National

Alfa Laval Spiral; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai seeks an IT Support Engineer (Fresher) to join their team. This role targets recent graduates looking to launch their IT careers, with responsibilities including first-level technical support and troubleshooting. Candidates will benefit from mentorship and gain exposure to diverse IT technologies in a collaborative work environment.

Benefits

Hands-on experience in IT environment

Mentorship from IT professionals

Opportunities for professional development

Supportive work culture

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• Proficiency in Windows OS and Microsoft Office Suite.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide first-level technical support to users and resolve IT issues.
• Assist with setup and troubleshooting of computers and peripherals.
• Maintain documentation and collaborate with senior staff on complex issues.

Skills

Troubleshooting

Problem Solving

Communication

Teamwork

Adaptability

Education

Bachelors degree in computer science, Information Technology, or related field

Tools

Microsoft Office Suite

Windows operating systems

Job description

Job Title: IT Support Engineer (Fresher)

Location: Dubai

Job Type: Full-time
Experience: Fresher / Entry-level

Job Description:

We are seeking a highly motivated and enthusiastic IT Support Fresher to join our dedicated IT team. This entry-level position is perfect for individuals eager to kickstart their career in information technology and gain hands-on experience in a fast-paced environment. The successful candidate will be responsible for providing first-level technical support to our employees ensuring smooth operation of IT systems and contributing to a positive user experience.

Key Responsibilities:

• Provide first-level technical support to end-users by diagnosing and resolving hardware software and network connectivity issues.

• Assist with the setup configuration and troubleshooting of computers peripherals and mobile devices.

• Install configure and update software applications including Microsoft Office Suite operating systems (primarily Windows).

• Maintain documentation of common issues solutions and support activities.

• Collaborate with senior IT staff to escalate and resolve complex issues.

• Participate in IT asset management and inventory tracking.

• Contribute to maintaining a clean and organized IT workspace.

• Learn and adapt to new technologies and IT best practices

• Deliver excellent customer service by communicating effectively and resolving user issues promptly.

Required Qualifications & Skills:

• Bachelors degree in computer science Information Technology or a related field.

• Proficiency with Windows operating systems and Microsoft Office Suite.

• Basic understanding of networking concepts such as IP addressing and DHCP.

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills both verbal and written.

• Ability to work independently and in a team environment.

• Willingness to learn and adapt in a fast-paced technical environment.

Preferred (Optional):

• Prior internship or project experience in an IT-related role.

• Basic knowledge of IT ticketing systems

• Certifications such as CompTIA A ITIL Foundation or similar.

What We Offer

• Opportunity to gain hands-on experience in a real-world IT environment.

• Mentorship and guidance from experienced IT professionals.

• Exposure to a wide range of IT technologies and systems.

• A supportive and collaborative work culture.

• Opportunities for professional development and career growth.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Required Experience:

Unclear Seniority