IT Specialist MEA - UAE National

Alfa Laval Mid Europe GmbH; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading company in Dubai is seeking an IT Support Fresher to join their dedicated IT team. This entry-level role is an excellent opportunity for individuals eager to start their careers in IT by providing first-level support, maintaining systems, and enhancing user experiences. Candidates will gain valuable hands-on experience in a fast-paced environment, collaborate with senior staff, and have opportunities for professional growth and mentorship in a supportive workplace.

Benefits

Mentorship from experienced IT professionals

Opportunities for professional development

Supportive and collaborative work culture

Qualifications

• Degree in computer science or IT.
• Proficiency with Windows and Microsoft Office.
• Basic networking knowledge (IP addressing, DHCP).

Responsibilities

• Provide first-level technical support to end-users.
• Assist with setup and troubleshooting of IT equipment.
• Maintain documentation of support activities.

Skills

Troubleshooting

Communication

Problem-Solving

Adaptability

Education

Bachelor’s degree in computer science

Bachelor’s degree in Information Technology

Tools

Microsoft Office Suite

Windows Operating Systems

IT Ticketing Systems

Job description

We are seeking a highly motivated and enthusiastic IT Support Fresher to join our dedicated IT team. This entry-level position is perfect for individuals eager to kickstart their career in information technology and gain hands-on experience in a fast-paced environment. The successful candidate will be responsible for providing first-level technical support to our employees, ensuring smooth operation of IT systems, and contributing to a positive user experience.

Key Responsibilities :

Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network connectivity issues.

Assist with the setup, configuration, and troubleshooting of computers, peripherals, and mobile devices.

Install, configure, and update software applications, including Microsoft Office Suite, operating systems (primarily Windows).

Maintain documentation of common issues, solutions, and support activities.

Collaborate with senior IT staff to escalate and resolve complex issues.

Participate in IT asset management and inventory tracking.

Contribute to maintaining a clean and organized IT workspace.

Learn and adapt to new technologies and IT best practices

Deliver excellent customer service by communicating effectively and resolving user issues promptly.

Required Qualifications & Skills :

Bachelor’s degree in computer science, Information Technology, or a related field.

Proficiency with Windows operating systems and Microsoft Office Suite.

Basic understanding of networking concepts such as IP addressing and DHCP.

Strong troubleshooting and problem-solving skills.

Excellent communication skills, both verbal and written.

Ability to work independently and in a team environment.

Willingness to learn and adapt in a fast-paced technical environment.

Preferred (Optional) :

Prior internship or project experience in an IT-related role.

Basic knowledge of IT ticketing systems

Certifications such as CompTIA A+, ITIL Foundation, or similar.

What We Offer

Opportunity to gain hands-on experience in a real-world IT environment.

Mentorship and guidance from experienced IT professionals.

Exposure to a wide range of IT technologies and systems.

A supportive and collaborative work culture.

Opportunities for professional development and career growth.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."