IT Specialist

Rixos Holding Group.; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a skilled IT Manager to oversee and enhance their technological infrastructure. This role involves managing computer networks, providing technical support, and ensuring the security of IT systems. The ideal candidate will have a Bachelor's degree in Information Technology and experience in IT support, particularly within the hospitality industry. You'll be instrumental in improving guest experiences and operational efficiency through innovative technology solutions. Join a dynamic team where your expertise will make a significant impact!

Qualifications

• Bachelor's degree in IT or related field required.
• Prior IT support experience in hospitality preferred.

Responsibilities

• Manage and maintain hotel computer networks for optimal performance.
• Provide technical support for hardware and software used in the hotel.
• Implement security protocols to protect IT infrastructure.

Skills

Networking

Operating Systems (Windows, Linux)

Hardware Troubleshooting

Software Applications

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Education

Bachelor's degree in Information Technology

Certification in IT disciplines (e.g., CompTIA A+, Network+, Security+)

Job description

• Job Description
  • Manage and maintain the hotel's computer networks, including wired and wireless networks, ensuring optimal performance, security, and reliability.
  • Provide technical support for all hardware and software used within the hotel, including computers, printers, POS systems, property management systems (PMS), point of sale systems, and other specialized hotel applications.
  • Diagnose and resolve technical issues reported by hotel staff or guests in a timely manner to minimize disruptions to operations.
  • Implement and maintain security protocols to protect the hotel's IT infrastructure from cyber threats, including malware, viruses, and unauthorized access.
  • Develop and implement backup and disaster recovery plans to safeguard critical data and ensure business continuity in the event of system failures or data breaches.
  • Assist in the procurement of IT equipment and software, including researching vendors, obtaining quotes, and ensuring that purchases align with the hotel's budget and technology requirements.
  • Provide training and technical guidance to hotel staff on the proper use of IT systems and software applications to enhance productivity and efficiency.
  • Maintain accurate records, documentation, and inventory of all IT assets, configurations, and procedures to facilitate troubleshooting and future upgrades.
  • Ensure compliance with relevant regulations, industry standards, and best practices related to IT security, data privacy, and technology usage within the hospitality industry.
  • Stay updated on advancements in information technology and identify opportunities to leverage new technologies to improve guest experiences, operational efficiency, and cost-effectiveness.
  Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Prior experience in IT support, preferably in the hospitality industry.
  • Proficiency in networking, operating systems (Windows, Linux), hardware troubleshooting, and software applications.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Certification in relevant IT disciplines (e.g., CompTIA A+, Network+, Security+) is a plus.