IT Specialist

JD.COM; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

JD Logistics, a leading supply chain and logistics company, is seeking an IT Specialist for its Dubai operations. The role involves providing technical support, managing IT infrastructure, and overseeing the deployment of business-critical applications. Ideal candidates will have 3-5 years of experience in IT support within logistics, complemented by a relevant degree and certifications. Proficiency in English is essential, and familiarity with cybersecurity principles and WMS systems is advantageous.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum 3-5 years of IT support experience in a logistics or similar environment.
• Proficiency in English (Mandarin/Arabic is a plus).

Responsibilities

• Provide technical support for hardware, software, and network systems across the company.
• Monitor and maintain computer systems, servers, and IT equipment.
• Manage IT infrastructure, including LAN/WAN networks, firewalls, and VPN configurations.
• Install and configure operating systems and applications.
• Troubleshoot and resolve technical issues in a timely manner.
• Support the deployment and maintenance of warehouse management systems (WMS).
• Collaborate with global IT teams on cybersecurity protocols.

Skills

Troubleshooting hardware

Troubleshooting software

Network management

IT infrastructure management

User training

Cybersecurity principles

Education

Bachelor’s degree in Information Technology

Certifications such as CompTIA A+, Network+, or Cisco CCNA

Job description

JD Logistics, a subsidiary of JD.com, is one of the largest and most advanced supply chain and logistics companies in the world. With a mission to “drive innovation and efficiency in global logistics,” we offer integrated solutions covering warehousing, transportation, and technology-driven supply chain services.

As part of our continued expansion in the Middle East, we are seeking a highly skilled IT Specialist to support our Dubai operations and ensure seamless technology infrastructure across our logistics network.

Key Responsibilities

• Provide technical support for hardware, software, and network systems across warehouse and office environments.
• Monitor and maintain computer systems, servers, and IT equipment ensuring high availability and performance.
• Manage IT infrastructure, including LAN/WAN networks, firewalls, and VPN configurations.
• Install and configure operating systems, applications, and devices for employees and warehouse operations.
• Troubleshoot and resolve technical issues in a timely and professional manner.
• Support the deployment and maintenance of warehouse management systems (WMS), ERP, and other business-critical applications.
• Collaborate with global IT teams to implement JD Group’s cybersecurity protocols and IT standards.
• Maintain IT asset inventory and ensure compliance with company policies.
• Provide user training and technical guidance for new technologies.
• Assist with IT projects, upgrades, and rollouts as part of JD Logistics’ digital transformation initiatives.

Qualification & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred.
• Minimum 3–5 years of IT support experience in a fast-paced logistics, supply chain, or similar environment.
• Proven experience with warehouse IT systems and equipment is highly desirable.
• Proficiency in troubleshooting hardware (servers, PCs, barcode scanners, printers) and software issues.
• Familiarity with WMS, ERP systems (SAP, Oracle), and cloud technologies is a plus.
• Understanding of cybersecurity principles and best practices.
• Proficiency in English (Mandarin/Arabic is a plus).