IT Specialist

Client of REEQWEST HR Consultancy Solutions; Abu Dhabi; On-site; AED 45,000 - 75,000; Full time

Job summary

Un client d'une entreprise de conseil recherche un technicien de support IT pour fournir une assistance technique de premier niveau. Le rôle inclut la gestion des problèmes informatiques, la recherche de solutions et la communication efficace avec les clients, tout en assurant la documentation appropriée des processus et des solutions.

Qualifications

• Baccalauréat en informatique ou domaine similaire.
• Certifications techniques comme ITIL recommandées.
• Bonne aptitude à résoudre les problèmes techniques.

Responsibilities

• Fournir un support technique de premier niveau pour tous les problèmes informatiques.
• Diagnostiquer et résoudre les problèmes matériels et logiciels.
• Faire le suivi avec les clients pour assurer le bon fonctionnement de leurs systèmes.

Skills

Technical troubleshooting

Customer support

Problem-solving

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Technical Certifications (ITIL)

Job description

Client of REEQWEST HR Consultancy Solutions

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary
Our Client a holding has successfully created a bouquet of multifaceted operations encompassing everything from sports facilities, telecommunications, to real estate developments and industrial projects.
Main job duties and responsibilities:
• Provide first level contact support for all IT related issues.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Proceed with clients through a series of actions, via phone, email or chat, until they have solved the technical issue.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Properly escalate unresolved issues to appropriate internal teams (e.g. infrastructure, developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Install, test and configure new workstations, equipment and software.
• Ensure all issues properly recorded.
• Prioritize and manage several open issues at one time.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job s specialty.

Desired Candidate Profile

Job Requirements:
Educational background and previous experience:
• Bachelor's degree Information Technology, Computer Science, or related field.
• Technical Certifications (ITIL).

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

Client of REEQWEST HR Consultancy Solutions