IT Solutions Officer

AccorHotel; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

AccorHotel in Dubai seeks an Events IT Assistant to support the IT Manager, ensuring connectivity for meetings and events and upholding brand quality standards. The role focuses on delivering top-tier technical services for guest experiences and smooth event operations.

The candidate will monitor technologies, maintain AV/telecoms gear, and work closely with hotel departments to resolve issues and drive innovations in event technology.

Qualifications

• A new service attitude centered on proximity sociability and sharing experience.
• Ensure all staff embody the same mindset by developing each individuals sense of curiosity open-mindedness interpersonal skills and a sense of initiative.

Responsibilities

• Customer relations: ensure arrangements and setup are ready for events and intervene if problems arise.
• Professional Techniques / Production: monitor developments and prepare connectivity specifications for meetings.
• Team management: form a duo with IT Manager and Event Manager, supervise external staff as needed.
• Commercial / Sales: assist promotion of the Meeting offer with high-quality services and proactive suggestions.
• Management and administration: contribute to Events revenue by proposing new technological solutions.
• Hygiene / Personal safety / Environment: ensure equipment safety and compliance with regulations; keep workplace clean.

Skills

Leadership

Organised/methodical

Teaching skills

Job description

Overview of duties

Behaves and acts in an exemplary fashion embodying the brand mindset and Assisting the IT Manager at all
times.
Gives Assistant to the IT Manager for the setup of the Pullman co-meeting connectivity promise for all events
Monitors technological developments keeps up-to-date with technological innovations and makes suggestions.
Ensures that best practices are followed with regard to all IT Telecoms & Audio Visual equipment
Applies the brands quality standards.

Main responsibilities

Customer relations

Ensure that all necessary arrangements and setup are in working order for the events and functions
Intervenes if there are any problems before or during the event. Is reactive and proposes solutions.
Contributes to the satisfaction of individual guests by ensuring the technical team has the skills needed to
resolve simple and recurrent problems.

Professional Techniques / Production

Assists the IT manager in monitoring technological developments and latest progress.
Assists the IT Manager and event Manager to prepare the connectivity specifications for the meeting as sold.
Is responsible for the maintenance and upkeep of technical IT telecoms and audiovisual equipment and
ensures it is in good working order.

Team management and cross-departmental responsibilities

Forms a duo with the IT Manager and the Event Manager.
Has a strong functional link to all departments in the hotel.
Assists as a Supervisor for any external staff brought in for events.

Commercial / Sales

Helps the IT Manager and the Events Manager to promote the Meeting offer by providing high-quality services
and making proactive suggestions may help draw up the proposal in advance of an event.

Management and administration

Contributes to the development of Events revenue by proposing additional and new technological solutions.

Hygiene / Personal safety / Environment

Ensures that all equipment available is duly respected and meets all safety norms and conformity regulations
(eg. the CNIL declaration of personal data in France).
Keeps the workplace clean and tidy.
Applies hotel safety regulations (fire hazards etc.).
Respect the hotels commitments to the Environment Charter (energy saving recycling and sorting waste
etc.).

Qualifications :

A new service attitude centered on proximity sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individuals sense of curiosity
open-mindedness interpersonal skills and a sense of initiative.

• Leadership / good at working in a network
• Organised/methodical / solutions-oriented
• Good teaching skills

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time