IT Onsite Support Team Lead

Dicetek LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the IT sector is seeking a qualified candidate for a managerial role, focused on team management and customer service. The ideal candidate will possess a strong background in IT, networking, and leadership, with the ability to work effectively under pressure while delivering exceptional client service.

Qualifications

• 5-8 years in IT functional areas.
• 2+ years in a leadership or management role.
• Proficiency in Arabic and English required.

Skills

Client-facing and communication skills

Troubleshooting skills

Team management skills

Interpersonal skills

Customer service oriented

Microsoft Office proficiency

Networking understanding

Education

Bachelor's degree in Electronics, Computer, Telecom Engineering, IT or Computer Science

Master's degree in a related field or MBA

PMP, PRINCE2, ITILv3 certificates

Job description

Educational Qualification

• Bachelor’s degree in Electronics, computer, telecom engineering IT, Computer Science or a relevant field
• CCNA (is a plus)
• Google Administrator
• Master’s degree in a related field or MBA is a plus
• PMP, PRINCE2, ITILv3 certificates is a plus
  
  

Experience

• 5-8 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred
• Minimum of 2 years of previous experience in a leadership or management role, preferably in the IT, telecom or Education sector.
  
  

Essential Skills

• Ability to work with minimal supervision
• Proficiency in Arabic and English
• Team player with good interpersonal skills
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service oriented
• Ability to work under pressure.
• Team management skills.
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
• Application software and operating systems
• Overall understanding of Networking including Switches, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP.
• Dynamic, energetic, motivated, positive outlook Skilled in a computerized work environment utilizing Microsoft Office, specifically Word and Excel.