IT Onsite Support Team Lead

Dicetek LLC; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic IT professional with extensive experience in leadership and management. This role involves overseeing teams and ensuring exceptional client service while managing complex IT projects. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to thrive under pressure. If you are motivated, energetic, and ready to take on a leadership position in a fast-paced environment, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in the IT sector.

Qualifications

• 5-8 years in the relevant IT field with leadership experience.
• Bachelor's degree in a relevant field is essential.

Responsibilities

• Lead teams with minimal supervision and manage client relationships.
• Ensure effective communication and mentoring within the team.

Skills

Leadership

Interpersonal Skills

Communication Skills

Troubleshooting

Customer Service Orientation

Networking Concepts

Microsoft Office

Multitasking

Mentoring

Team Management

Education

Bachelor’s degree in Electronics, Computer, Telecom Engineering, IT, Computer Science

Master’s degree or MBA

CCNA certification

Google Administrator certification

PMP, PRINCE2, ITILv3 certifications

Tools

Application Software

Operating Systems

Microsoft Word

Microsoft Excel

Job description

Educational Qualification

• Bachelor’s degree in Electronics, Computer, Telecom Engineering, IT, Computer Science, or a relevant field
• CCNA certification (a plus)
• Google Administrator certification
• Master’s degree in a related field or MBA (a plus)
• PMP, PRINCE2, ITILv3 certifications (a plus)

Experience

• 5-8 years in the relevant IT field and related functional areas; a technical associate/undergraduate degree or equivalent relevant experience preferred
• Minimum of 2 years of leadership or management experience, preferably in the IT, Telecom, or Education sector

Essential Skills

• Ability to work with minimal supervision
• Proficiency in Arabic and English
• Strong interpersonal and team management skills
• Excellent client-facing and communication skills
• Advanced troubleshooting and multitasking skills
• Customer service orientation
• Ability to work under pressure
• Effective mentoring and coaching abilities
• Proficiency with application software and operating systems
• Understanding of Networking concepts including Switches, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP
• Energetic, motivated, and positive outlook
• Skilled in Microsoft Office, especially Word and Excel