IT Manager (process management)

Wisehyre Private Limited; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

We are seeking an IT Manager specializing in Process Management to enhance IT functions through effective process mapping and stakeholder collaboration. The role involves managing process documentation, conducting audits, and ensuring digital alignment with IT strategies. Ideal candidates should possess expertise in analytical skills, communication, and familiarity with tools like Visio and Power BI.

Qualifications

• Understanding of End-to-End Process Architecture and Digital Process Manuals.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with process flowcharting and analytical tools.

Responsibilities

• Develop process maps and ensure process improvements.
• Engage with stakeholders to map digitization processes.
• Conduct periodic training on process approaches.

Skills

Analytical skills

Communication skills

Process knowledge

Problem-solving tools proficiency

Knowledge of IT strategies

Tools

Visio

Power BI

Job description

We are looking for an IT Manager (Process Management) to develop and optimize IT processes. Responsibilities include:

1. Develop process maps, interrelationship matrices, accountability matrices, RASIC charts, and process efficiency matrices for IT functions.
2. Ensure process improvements through diagnosis of processes and results; collaborate with Business Enablement (BE), IT leads, and interaction functions to standardize and enhance processes.
3. Map end-to-end IT processes aligned with IT architecture and strategy, and further develop related sub-processes, measures, and adherence checks.
4. Engage with stakeholders to understand their needs, map digitization processes, and oversee module development from testing to launch and handover.
5. Conduct periodic training on process approaches and improvements.
6. Manage process/document change management systems.
7. Maintain process documentation on the Central Digital Repository.
8. Perform periodic audits of critical processes to ensure proper implementation.
9. Understand IT strategy, systems, and platforms relevant to the Realty business.

Key Skills & Competencies

• Understanding of End-to-End Process Architecture and Digital Process Manuals.
• Knowledge of IT strategies, new trends, technologies, and platforms across industries.
• Product and process knowledge specific to the Realty industry.
• Familiarity with industry-related processes, interfaces, and future IT needs.
• Knowledge of current and future technology strategies.
• Analytical skills and data-driven decision-making with excellent communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Skills to implement Digital Process Architect, End-to-End Process Architect, and Change Management systems.
• Exposure to international standards and excellence models like Deming, EFQM, etc.
• Certified Auditor for international standards.
• Proficiency in problem-solving tools such as 7 QC Tools, QC story approach, and statistical tools.
• Experience with process flowcharting and analytical tools like Visio and Power BI.