IT Manager – Enterprise Applications & Technology

Adecco; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Adecco is seeking an IT Manager in Dubai to lead enterprise applications across golf, hospitality and leisure properties. The role emphasizes business-focused technology leadership with oversight of infrastructure and platforms.

The ideal candidate brings strong experience in CRM, Loyalty, POS and ERP, plus advisory capabilities across architecture governance, security, and vendor management.

Qualifications

• Proven experience delivering enterprise/business applications in complex multi-system environments.
• Hands-on exposure to CRM, Loyalty/Membership and POS systems within hospitality-focused settings.
• Experience with hotel/golf/leisure properties and guest-facing tech is highly valued.
• Ability to collaborate with business stakeholders, architects and vendors.

Responsibilities

• Own and oversee enterprise and customer-facing applications across multiple properties.
• Lead lifecycle initiatives from RFP through go-live and operations transition.
• Partner with business stakeholders to translate requirements into technical solutions.
• Manage integrations, APIs, middleware, data flows and release governance.

Skills

Enterprise applications

CRM

Loyalty/Membership

POS systems

ERP

Guest management

Vendor management

Architecture governance

Security practices

Tools

Azure

AWS

APIs

Job description

We are hiring an experienced IT Manager for a leading golf, hospitality and leisure organization in Dubai.

This is a business-facing technology leadership role with a strong focus on Enterprise Applications (70–80%), complemented by oversight of IT Infrastructure & Platforms (20–30%).

The ideal candidate will bring strong experience from Golf, Hospitality, Leisure, Lifestyle, Loyalty/Membership, Resorts, Clubs or similar customer‑centric environments and be comfortable operating at the intersection of business, technology, enterprise architecture and vendor management.

Key Responsibilities

• Own and oversee enterprise and customer-facing applications across multiple properties, including CRM, Loyalty/Membership, POS, ERP, Guest Management and back‑office platforms.
• Lead technology initiatives across the complete lifecycle — RFP, requirements gathering, discovery, solution design, implementation, integration, UAT, go‑live and transition to operations.
• Partner closely with business stakeholders to understand operational requirements and translate them into effective functional and technical solutions.
• Manage application integrations, APIs, middleware, data flows, custom developments, testing, change and release management.
• Ensure application solutions comply with Enterprise Architecture, Cybersecurity, Integration and IT Governance standards.
• Drive standardized SDLC, DevOps, release governance and quality controls across internal teams, vendors and managed service partners.
• Provide oversight of infrastructure supporting enterprise applications, including cloud, networks, servers, storage, DR/BCP and platform capacity.
• Review and challenge technical designs and proposals submitted by vendors, System Integrators and MSPs.
• Manage vendor performance, deliverables, SLAs, solution quality and transition of projects into steady‑state operations.

Must‑Have Experience

• Strong experience managing enterprise/business applications in a complex, multi‑system environment.
• Strong hands‑on functional/technical exposure to CRM + Loyalty/Membership + POS systems.
• Experience within Hospitality, Golf, Leisure, Lifestyle, Resorts, Clubs, Loyalty or other customer/guest‑centric environments is strongly preferred.
• Exposure to Golf Management Systems, Property Management Systems (PMS), Hospitality/Guest Management platforms and/or Yacht/Marina Management Systems would be highly advantageous.
• Strong experience working across both the business and technology sides — this should not be a purely infrastructure/operations profile.
• Proven advisory/consultative capability, working with senior business stakeholders, Enterprise Architecture, vendors and technology teams.
• Demonstrated ownership of application projects from RFP/business requirements through implementation, UAT and go‑live.
• Strong understanding of APIs, integrations, middleware, SQL/data flows and enterprise architecture principles.
• Experience managing MSPs, System Integrators and technology vendors.
• Working knowledge of Azure/AWS, infrastructure, IAM/SSO/RBAC, cybersecurity, monitoring and DR/BCP.
• Experience supporting technology across multiple properties/sites/business units is highly desirable.

Technology Environment