IT Manager (Emiratized Role)

Tafaseel BPO; Ajman; On-site; AED 240,000 - 360,000; Full time

Job summary

A leading business process outsourcing provider seeks an IT Manager for a prestigious governmental entity. This role involves managing IT operations, leading a team, and ensuring compliance with governmental policies while contributing to national digital initiatives.

Qualifications

• 5–8 years of progressive experience in IT, including 2–3 years in a managerial role.
• Strong background in IT infrastructure, systems administration, networking, and cybersecurity.

Responsibilities

• Oversee daily IT operations for the governmental client.
• Develop and implement IT strategies aligning with national digital transformation initiatives.
• Manage IT projects, ensuring timely delivery and adherence to scope.

Skills

Leadership

Communication

Stakeholder Management

Project Management

Education

Bachelor’s degree in Information Technology

Master’s degree

Tools

CISSP

CCNA

Microsoft Azure

ITIL

Job description

About Us:

Tafaseel BPO is a leading business process outsourcing provider, delivering high-quality services and innovative solutions to clients across various sectors. We are currently hiring an IT Manager on behalf of a prestigious governmental entity, offering a unique opportunity to contribute to national-level digital initiatives and public service delivery.

Job Summary:

The IT Manager will be responsible for managing the IT operations, infrastructure, and systems supporting the governmental client. This includes leading IT strategy execution, ensuring high system availability and security, managing a team of IT professionals, and maintaining compliance with governmental policies and standards. The role requires a blend of technical expertise, leadership, and experience in public sector environments.

Key Responsibilities:

• Oversee daily IT operations for the governmental client, ensuring smooth functioning of infrastructure, applications, and support services

• Develop and implement IT strategies that align with the client's operational goals and national digital transformation initiatives

• Lead, train, and supervise the IT team, ensuring consistent performance and growth

• Manage IT projects, including system implementations, upgrades, and integrations, ensuring timely delivery and adherence to scope

• Monitor system performance, availability, and security, addressing any vulnerabilities or incidents proactively

• Ensure compliance with government IT policies, cybersecurity regulations, and data protection laws

• Collaborate with vendors and government stakeholders to deliver reliable and cost-effective technology solutions

• Manage IT budgets and procurement processes in line with public sector requirements

• Maintain documentation, IT policies, and disaster recovery/business continuity plans

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred)

• 5–8 years of progressive experience in IT, including at least 2–3 years in a managerial or supervisory role

• Strong background in IT infrastructure, systems administration, networking, and cybersecurity

• Experience working with or for governmental entities is highly preferred

• Excellent leadership, communication, and stakeholder management skills

• Proven project management experience (PMP certification is a plus)

• Familiarity with government IT regulations and compliance requirements

• Relevant certifications (e.g., CISSP, CCNA, Microsoft Azure, ITIL) are an asset