IT Manager (Emiratized Role)

Tafaseel Group Holding; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading business process outsourcing provider is seeking an IT Manager for a prestigious governmental entity in Ajman. The role involves managing IT operations, leading a team, and ensuring compliance with governmental policies, offering a unique opportunity to impact national digital initiatives. Ideal candidates will have substantial managerial experience and a strong IT background in public sector environments.

Qualifications

• 5–8 years of progressive experience in IT, with 2–3 years in a managerial role.
• Strong background in IT infrastructure, systems administration, and networking.
• Experience with governmental entities preferred.

Responsibilities

• Oversee daily IT operations for the governmental client.
• Develop and implement IT strategies aligned with national initiatives.
• Manage IT budgets and procurement processes.

Skills

Leadership

Communication

Stakeholder Management

Cybersecurity

Project Management

Education

Bachelor’s degree in Information Technology

Master’s degree preferred

Tools

CISSP

CCNA

Microsoft Azure

ITIL

Job description

About Us:

Tafaseel BPO is a leading business process outsourcing provider, delivering high-quality services and innovative solutions to clients across various sectors. We are currently hiring an IT Manager on behalf of a prestigious governmental entity, offering a unique opportunity to contribute to national-level digital initiatives and public service delivery.

Job Summary:

The IT Manager will be responsible for managing the IT operations, infrastructure, and systems supporting the governmental client. This includes leading IT strategy execution, ensuring high system availability and security, managing a team of IT professionals, and maintaining compliance with governmental policies and standards. The role requires a blend of technical expertise, leadership, and experience in public sector environments.

Key Responsibilities:

• Oversee daily IT operations for the governmental client, ensuring smooth functioning of infrastructure, applications, and support services
• Develop and implement IT strategies that align with the client's operational goals and national digital transformation initiatives
• Lead, train, and supervise the IT team, ensuring consistent performance and growth
• Manage IT projects, including system implementations, upgrades, and integrations, ensuring timely delivery and adherence to scope
• Monitor system performance, availability, and security, addressing any vulnerabilities or incidents proactively
• Ensure compliance with government IT policies, cybersecurity regulations, and data protection laws
• Collaborate with vendors and government stakeholders to deliver reliable and cost-effective technology solutions
• Manage IT budgets and procurement processes in line with public sector requirements
• Maintain documentation, IT policies, and disaster recovery/business continuity plans
  
  
  

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred)
• 5–8 years of progressive experience in IT, including at least 2–3 years in a managerial or supervisory role
• Strong background in IT infrastructure, systems administration, networking, and cybersecurity
• Experience working with or for governmental entities is highly preferred
• Excellent leadership, communication, and stakeholder management skills
• Proven project management experience (PMP certification is a plus)
• Familiarity with government IT regulations and compliance requirements
• Relevant certifications (e.g., CISSP, CCNA, Microsoft Azure, ITIL) are an asset