IT Manager

We don't think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We're building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experiences subscribe once, source from many, and only pay for what you actually use.

Since being founded in 2021, we've acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE.

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others think about our lives for good.

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.

Role Purpose

Why this role matters:

Technology is at the heart of seamless operations, innovation, and digital transformation across Beyond ONE and its regional entities. The IT Manager plays a critical role in ensuring that the core IT infrastructure, systems, and end-user services at the Dubai headquarters are fully operational, secure, and scalable. In addition, this role acts as a central coordinating function across our Operating Companies (OPCOs) in the GCC and LATAM regions, aligning enterprise IT capabilities and standards for technology service delivery, governance, and support.

What success looks like:

In this role, you will:

• Ensure smooth IT operations at the Dubai headquarters while aligning service management practices across GCC and LATAM regions.
• Drive IT infrastructure improvements that enhance security, scalability, and performance.
• Build strong vendor relationships and optimize service delivery to meet business needs.

Why this is for you:

You're a motivated IT professional with a passion for service excellence, scalable design, and cross-border collaboration. You know how to balance operational effectiveness with strategic oversight and are comfortable interfacing with both technical teams and business leaders. If you're looking for a regional role with a parallel global reach that blends infrastructure oversight, vendor management, and enterprise coordination, this is your opportunity to make a visible impact.

Key Responsibilities

In this role, you will:

• Manage day-to-day IT operations at Beyond ONE's Dubai headquarters, including end-user support, infrastructure, systems management, and service delivery.
• Coordinate and align IT service management practices across GCC and LATAM OpCos promoting shared standards, best practices, and performance metrics.
• Work closely with the CISO to ensure IT operations are aligned with security, compliance, and data protection requirements.
• Lead engagements with IT vendors and service providers, including contract management, SLA enforcement, and performance tracking.
• Support enterprise projects involving IT infrastructure upgrades, cloud migrations, business systems rollout, and unified communications.
• Oversee onboarding and offboarding user processes, helpdesk support quality, and the tracking of IT assets and licenses.
• Document and enforce technology usage policies, working closely with HR, Legal, and Information Security teams.
• Provide input into IT budgeting, procurement, and strategic planning processes.
• Maintain strong relationships with OpCo IT teams, facilitating knowledge-sharing and ensuring alignment with group-wide imperatives.

Qualifications & Attributes

We're seeking someone who embodies the following:

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• ITIL, ITSM or PMP certification strongly preferred
• Relevant technical certifications (e.g., Microsoft Certified Systems Administrator, Cisco CCNA/CCNP, CompTIA Network+) are a plus

Experience:

• Minimum of 7-10 years experience in IT service management, infrastructure support, systems administration, or similar roles
• At least 3 years in a Managerial or coordination role, ideally across multiple geographic regions
• Proven experience managing internal stakeholders and third-party IT vendors or MSPs
• Familiarity with managing IT within hybrid work and multi-vendor environments

Technical Skills:

Must-haves:

• Strong knowledge of IT service management principles (e.g., ITIL frameworks)
• Hands-on experience with:
• Microsoft 365, EntraID / Active Directory, Teams etc.
• Endpoint/device management tools (e.g., Intune, SCCM)
• Network infrastructure and security (LAN/WAN, firewalls, VPNs) (preferred)

Nice-to-haves:

• Basic understanding of cybersecurity tools and controls (patching, antivirus, backups, access control)
• Experience working with Jira collaboration and ticketing platforms (Service Desk)

Unique Attributes:

• Service-Driven Leadership: Passionate about service quality and rapid issue resolution, with the ability to lead by example.
• Collaborative Approach: Strong interpersonal skills and the ability to partner effectively across business units and international IT teams.
• Adaptability: Comfortable operating in a fast-moving environment, capable of balancing support demands with strategic projects.
• Cultural Awareness: Able to work across geographic and cultural boundaries, promoting a unified technology experience across GCC and LATAM.
• Good Communicator: Able to communicate technical concepts simply and directly to non-technical audiences.
• Problem Solver: Solutions-oriented mindset with a focus on continuous improvement and automation.
• Discipline & Ownership: Strong organizational, documentation, and follow-up skills essential for multi-region coordination and compliance.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at [HIDDEN TEXT].