IT MANAGER

NADIA GLOBAL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking an IT Manager to provide comprehensive IT support, enhance user experience, and manage global IT projects. The ideal candidate has a strong background in IT operations, project management, and customer orientation, with a willingness to travel. Join us to drive innovation and digitalization in a collaborative environment.

Qualifications

• Minimum of 5 years of experience in IT operations.
• Proven ability to work effectively within a global IT team.
• Strong background in IT project management and ITIL.

Responsibilities

• Provide comprehensive IT support including ticketing and onboarding.
• Serve as the primary IT helpdesk and manage global IT topics.
• Engage in international collaboration on IT topics and partner integration.

Skills

IT project management

IT security

Proficiency in IT applications

Excellent communication skills

Customer orientation

Education

Bachelor’s degree in business information systems, computer science, or related field

Tools

ERP

DMS

SAP

Job description

• Provide comprehensive IT support, encompassing ticketing, registration processes, and system-related partner onboarding.
• Serve as the primary IT helpdesk, delivering user support.
• Manage demand and requirements effectively.
• Act as the main point of contact for all aspects of the partner system landscape, working in close collaboration with system owners, Area Sales Managers, and HQ IT.
• Support Enterprise Architecture Management (EAM) initiatives based on LeanIX.
• Facilitate the IT setup for new partners.
• Coordinate all IT topics of Sales offices in Australia, Mexico, Chile, and future locations.
• Ensure seamless business operations for sales colleagues in sales offices.
• Provide strategic IT input for global partner management projects.
• Lead and contribute to global projects within the Retail IT organization.
• Foster collaboration with IT managers worldwide, the HQ network department, and Area Sales Managers.
• Engage in international collaboration with other Group entities on IT topics and partner integration. Undertake additional tasks as assigned.
• Bachelor’s degree in business information systems, computer science, or a related field.
• Minimum of 5 years of experience in IT operations.
• Proven ability to work effectively within a global IT team.
• Experience in the commercial vehicle industry is preferred.
• Proficiency in IT applications such as ERP and DMS; SAP experience is advantageous.
• Strong background in IT project management and ITIL.
• Expertise in IT security.
• Proactive approach to driving digitalization.
• Passion for new technologies and IT innovations.
• Strong customer orientation with excellent communication skills and a collaborative team-oriented attitude.
• Ability to work independently and as part of a team.
• Excellent command of English; proficiency in German is a plus.
• Willingness to travel.

It Manager • Dubai