IT Manager

Sheraton Grand Hotel, Dubai; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading hotel in Dubai is seeking an IT Manager responsible for overseeing the hotel's IT operations, maintaining high compliance and productivity standards, and ensuring exceptional guest experiences. The ideal candidate will have robust experience in IT management within the hospitality sector, focusing on budget management, team development, and innovative technology solutions.

Qualifications

• At least 2 years' experience in a similar position in a high-volume establishment.
• Experience leading IT teams and managing budgets.
• Extensive experience supporting application and IT peripherals.

Responsibilities

• Responsible for hiring, training, and managing IT department associates.
• Manages IT budgets and prioritizes guest satisfaction improvements.
• Ensures compliance with all applicable security standards.

Skills

Leadership

Problem-solving

Communication

Project Management

Multi-cultural awareness

Education

MCP Certification

CCNA Certification

Job description

POSITION PURPOSE

• Select, hire and train all IT Department Associates
• Assist in developing a learning culture in his/her area of expertise
• Responsible for procuring, installing and operating all SRG SRG Hotels IT related systems and communication systems
• Assures full PCI compliance, security, data-protection and data-privacy requirements are met to the best level possible.
• Focuses on personalized Guest experiences as it pertains to IT
• Controls IT related budgets and expenses and finds innovative ways to improve Guest Satisfaction and cost savings in the IT Department

ESSENTIAL FUNCTIONS

• Selects, hires and trains all associates in his/her department. Does quality evaluations and proposes development plans for career development for high profile associates
• Assists other departments in training and development of associates in the field of IT and carries out training for IT security applications.
• Attend training programs, seminars and development programs provided by the company or other entity for the further development of your position and to stay abreast of ‘What’s New’
• Assures high level productivity for all direct reports
• Assures that all associates of the IT department are well versed in the SRG Hotels safety and security processes and emergency procedures
• Plans for, procures and oversees the installment of all IT and communication equipment, systems and applications
• Set up, implements and monitors an effective preventative maintenance and maintenance program / process for all IT and Communication related equipment and hardware and software.
• Assures all IT and Communication systems are set up to the highest security level – PCI compliance and competence is checked on a regular basis – system by system and user by user.
• Manage all IT and Communication systems and application related contracts effectively, negotiate pricing and services regularly, to ensure maximum benefit for the SRG Hotels.
• Regularly reviews systems for improvement to assure we are the leaders in IT technology for our Brand and Region and the market we are operating in (Cutting Edge Technology
• Manages all expenses and revenues effectively and ensures maximum ‘flowthrough’
• Prepares annual budgets, monthly forecasts and CAPEX budgets, assuring the maximum of ROI and on Guest Satisfaction
• Assures highest levels of IT and Communication structure to provide individual customer services
• Manages all IT and Communication related Starwood and local legislation policies and procedures
• Maintains an effective ‘back up’ system
• Has an effective emergency process in place and test procedures regularly
• Communicates clearly and effectively with peers, sub-ordinates and superiors
• Attends all necessary meetings, training and work sessions called by the GM/ Hotel Manager
• Carries out all other tasks assigned to him/her by the General Manager
• Support Corporate, Divisional and Regional technology projects and requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Has at least 2 Years’ experience in the same of similar position in a 5 Star high volume establishment
• Has successfully lead teams in installing SRG Hotels IT related installations
• Proven leadership record in preparing and managing budgets and projects successfully
• Proven record in providing leading edge IT application for the hospitality industry
• Detail orientated, quality and brand focused
• Can effectively communicate on all social levels
• Has extensive experience supporting peripherals, application support, and building solid relationships with clients and vendors. Has excellent problem-solving skills.
• Has two or more years of management experience and ability to manage and develop others.

QUALIFICATION STANDARDS

• We do expect that you do have the experiences/ behaviors below. You:
• Should have worked in 2 or 3 different locations outside of your home culture for multi-cultural awareness;
• Thrive on achieving guest satisfaction and owning the guest;
• Show a high level of emotional intelligence to adapt to various cultural settings and situations;
• Exhibit entrepreneurial leadership, drive for maximizing returns to all stakeholders;
• Consider every situation as a marketing opportunity to showcase the SRG Hotels products and services;
• Have a hobby which translates into work-life balance;
• Have the ability to be proactive and reactive to anticipate to sudden changes;
• Have a passion for new trends and relate this to practical business application;
• Critically analyze situations and provide balanced outcomes;
• Communicate effectively and at all levels assertively;
• Play as a team and put the efforts of the team members before your own;
• Showcase motivation and self-development through various steps in one’s career e.g. education, projects undertaken, part of a mentorship program, etc.;
• Have an advanced level of IT applications;
• Celebrate success within the team;
• Thrive on mentoring high potential team members to achieve better results;
• Build lasting and fruitful relationships with both internal and external customers;
• Immaculate personal presentation e.g. grooming and conversational ability;
• Have the ability to negotiate effectively for satisfaction of both parties;
• Uphold ethical business practices.

1. EDUCATION

• Certification - MCP & CCNA Certifications highly recommended and preferred.

• PSYCHICAL CONDITIONS REQUIRED FOR YOUR ROLE
• This job often requires sitting behind a computer for extended periods of time;
• This job requires operating computers and computerized equipment.

• EMPLOYMENT CONDITIONS
• This job may require you to work on holidays and/ or weekends;
• This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
• This job often requires extended hours beyond a typical work week;
• This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;

• Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
• Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.