IT Manager

Tanqeeb; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Tanqeeb in Dubai seeks an experienced IT Manager to lead enterprise applications across multiple properties in the golf, hospitality and leisure sector.

You will drive lifecycle from RFP to go-live, partner with business stakeholders, and ensure cybersecurity and IT governance. Strong vendor management, cloud exposure (Azure/AWS) and SDLC governance are essential.

Qualifications

• Experience managing enterprise applications across multiple properties.
• Hands-on CRM, Loyalty/Membership, POS and ERP systems exposure.
• Experience in Hospitality, Golf, Leisure or similar guest-centric environments.
• Advisory skills with senior stakeholders, vendors and tech teams.

Responsibilities

• Own and oversee enterprise and customer-facing applications across properties.
• Lead lifecycle projects from RFP, requirements, design, to go-live and operations.
• Collaborate with stakeholders to translate requirements into functional/technical solutions.
• Manage application integrations, APIs, middleware, data flows, testing and releases.

Skills

Enterprise applications

CRM

Loyalty/Membership

POS

ERP

APIs

Azure/AWS

Cybersecurity

SDLC

Vendor management

Tools

Jira

Confluence

Job description

We are hiring an experienced IT Manager for a leading golf, hospitality and leisure organization in Dubai.

This is a business-facing technology leadership role with a strong focus on Enterprise Applications (70–80%), complemented by oversight of IT Infrastructure & Platforms (20–30%). The ideal candidate will bring strong experience from Golf, Hospitality, Leisure, Lifestyle, Loyalty/Membership, Resorts, Clubs or similar customer-centric environments and be comfortable operating at the intersection of business, technology, enterprise architecture and vendor management.

Key Responsibilities

• Own and oversee enterprise and customer-facing applications across multiple properties, including CRM, Loyalty/Membership, POS, ERP, Guest Management and back-office platforms.
• Lead technology initiatives across the complete lifecycle — RFP, requirements gathering, discovery, solution design, implementation, integration, UAT, go-live and transition to operations.
• Partner closely with business stakeholders to understand operational requirements and translate them into effective functional and technical solutions.
• Manage application integrations, APIs, middleware, data flows, custom developments, testing, change and release management.
• Ensure application solutions comply with Enterprise Architecture, Cybersecurity, Integration and IT Governance standards.
• Drive standardized SDLC, Dev Ops, release governance and quality controls across internal teams, vendors and managed service partners.
• Provide oversight of infrastructure supporting enterprise applications, including cloud, networks, servers, storage, DR/BCP and platform capacity.
• Review and challenge technical designs and proposals submitted by vendors, System Integrators and MSPs.
• Manage vendor performance, deliverables, SLAs, solution quality and transition of projects into steady-state operations.

Must-Have Experience

• Strong experience managing enterprise/business applications in a complex, multi-system environment.
• Strong hands‑on functional/technical exposure to CRM + Loyalty/Membership + POS systems.
• Experience within Hospitality, Golf, Leisure, Lifestyle, Resorts, Clubs, Loyalty or other customer/guest‑centric environments is strongly preferred.
• Exposure to Golf Management Systems, Property Management Systems (PMS), Hospitality/Guest Management platforms and/or Yacht/Marina Management Systems would be highly advantageous.
• Strong experience working across both the business and technology sides — this should not be a purely infrastructure/operations profile.
• Proven advisory/consultative capability, working with senior business stakeholders, Enterprise Architecture, vendors and technology teams.
• Demonstrated ownership of application projects from RFP/business requirements through implementation, UAT and go-live.
• Strong understanding of APIs, integrations, middleware, SQL/data flows and enterprise architecture principles.
• Experience managing MSPs, System Integrators and technology vendors.
• Working knowledge of Azure/AWS, infrastructure, IAM/SSO/RBAC, cybersecurity, monitoring and DR/BCP.
• Experience supporting technology across multiple properties/sites/business units is highly desirable.

Technology Environment CRM | Loyalty & Membership | POS | ERP | Golf Management Systems | PMS | Guest Management | APIs | Middleware | ETL | SQL | Azure/AWS | IAM | SSO | RBAC | Power BI | Jira | Confluence