IT Manager

African Queen Marketing Management (AQMM); Deira; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in FinTech seeks an IT Manager in Dubai to oversee Microsoft 365 operations and IT infrastructure. Responsibilities include managing security protocols, providing top-level IT support, and optimizing business processes. The ideal candidate should possess strong technical skills, leadership experience, and excellent problem-solving abilities. Fluency in English is required, with Russian as an advantage.

Benefits

Competitive salary and benefits

Qualifications

• Proficiency in Microsoft 365 Suite required.
• Knowledge of Azure AD and network troubleshooting required.
• Fluency in English mandatory; Russian preferred.

Responsibilities

• Oversee administration of Microsoft 365 suite including Exchange and Teams.
• Implement IT security protocols and manage infrastructure.
• Deliver support for senior leadership and manage IT operations.

Skills

Problem-solving

Communication

Training non-technical users

Tools

Microsoft 365 Suite

Azure AD

VMware

Veeam Backup

Network troubleshooting

Job description

INOI is a fast-growing company in the mobile devices and financial technology (FinTech) sector, focusing on markets in Asia, Africa, and Latin America. Our mission is to deliver innovative solutions that combine cutting-edge technology with user-friendly experiences.

Job Overview

We are looking for a results-driven IT Manager to lead INOIs IT operations across regions. This role will be instrumental in managing our Microsoft 365-based environment, securing our infrastructure, and aligning IT strategies with business goals. The ideal candidate will possess strong technical expertise in Microsoft 365, Azure, Dynamics/Navision ERP, and infrastructure management, with a proven track record in leadership, security implementation, and digital transformation.

Key Responsibilities

Microsoft 365 Ecosystem & Business Applications

• Oversee administration of Microsoft 365 suite including Exchange Online, SharePoint, OneDrive, Teams, Intune, and Entra ID.
• Manage and maintain Azure Active Directory and associated security configurations.
• Lead the optimization and support of Microsoft Dynamics 365 and Navision ERP, ensuring smooth business system integration.
• Automate business processes and reporting using Power Automate, Power BI, and related Microsoft 365 tools.

IT Infrastructure & Security

• Design, manage, and troubleshoot local/cloud networks (TCP/IP, VPN, LAN/WAN).
• Implement and maintain robust backup and disaster recovery systems using Veeam Backup for Microsoft 365.
• Enforce IT security using FortiGate firewalls, advanced antivirus, email gateway protections, and NAC systems.
• Manage IT controls for access systems including CCTV, VOIP, and SSO integration with Microsoft 365.

Operations & Support

• Oversee day-to-day IT support, ensuring efficient resolution of end-user issues across regions.
• Manage the full lifecycle of user accounts and access controls in Microsoft 365.
• Deliver VIP-level IT support for senior leadership, ensuring optimal configuration and performance.
• Maintain and update documentation, including IT asset inventory and software licenses.

Projects & Process Improvement

• Drive infrastructure upgrades, server room modernization, and ERP migrations.
• Lead IT-related vendor management, hardware procurement, and ISP coordination.
• Continuously evaluate emerging Microsoft 365 and cloud technologies to improve efficiency.
• Conduct user training and mentoring for junior IT staff on Microsoft 365 and best practice.

Qualifications & Skills:

Technical Skills:

• Proficiency in Microsoft 365 Suite (Exchange, SharePoint, Teams, Intune, Power Automate).
• Knowledge of Azure AD, VMware, Veeam Backup, and network troubleshooting.

Soft Skills:

• Strong problem-solving, communication, and ability to train non-technical users.

Languages:

• Fluency in English is required. Russian language would be an advantage.

What We Offer:

• Competitive salary and benefits.

Office Address:

Our office is near Deira City Centre Metro Station, Dubai, UAE