IT Managed Services Presales Manager

Ghobash Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking an IT Managed Services PreSales Manager to drive sales through innovative service solutions. This role requires a blend of technical expertise and business acumen, focusing on cloud computing, cybersecurity, and IT service management. You will engage with clients to assess their needs, develop tailored proposals, and conduct compelling demonstrations of managed services. If you have a passion for technology and a strategic mindset, this is an exciting opportunity to influence business outcomes while collaborating with top-tier professionals in the field.

Qualifications

• 8+ years in IT service delivery with 5 years in a presales managerial role.
• Strong understanding of cloud solutions and IT service management.

Responsibilities

• Develop tailored managed services solutions based on client needs.
• Support sales teams with technical discussions and client engagements.
• Conduct market analysis to position services against competitors.

Skills

Cloud Computing

Cybersecurity

IT Service Management (ITSM)

Digital Transformation

Financial Modeling

Pricing Strategies

Education

Bachelor's Degree in IT

Master's Degree in IT

Tools

AWS

Azure

GCP

ServiceNow

BMC Remedy

Terraform

Kubernetes

Ansible

Job description

The IT Managed Services PreSales Manager is responsible for supporting sales efforts by designing proposing and positioning IT managed services solutions tailored to customer requirements. This role bridges technical expertise and business strategy working closely with sales teams solution architects and service delivery teams to develop compelling proposals conduct proof-of-concepts (POCs) and ensure that solutions align with client business goals. The ideal candidate should have a strong understanding of cloud computing (AWS Azure GCP) cybersecurity IT service management (ITSM) and digital transformation and be able to communicate the value of managed services to both technical and business stakeholders.

Job Description:

1. PreSales Solution Development
   Assess Client Requirements Engage with potential customers to analyze business needs IT challenges and transformation goals.
   Develop Tailored Managed Services Solutions Design service models covering:
   • Cloud & Infrastructure Management (AWS Azure GCP hybrid IT)
   • Managed Security Services (SOC SIEM threat detection IAM)
   • IT Service Management (ITSM) (Service Desk ITIL-based processes automation)
   • DevOps & Automation (CI/CD pipelines Kubernetes Ansible Terraform)
   Create Technical Proposals & RFP/RFI Responses Prepare solution documents technical designs and pricing models.
   Define Service Level Agreements (SLAs) & Operational Frameworks Ensure clear definition of service commitments KPIs and operational workflows.
2. Sales Enablement & Client Engagement
   Support Sales & Business Development Teams Assist in client meetings technical discussions and deal structuring.
   Conduct Solution Demonstrations & Proof-of-Concepts (POCs) Showcase managed services capabilities through live demos.
   Develop Business Cases & ROI Justifications Present cost-benefit analyses and value-driven outcomes to decision-makers.
   Engage with C-Level & IT Executives Build strong relationships with CTOs CIOs and IT leaders to position managed services as strategic enablers.
3. Competitive Analysis & Market Positioning
   Research Industry Trends & Competitor Offerings Stay updated on emerging technologies automation AI-driven IT operations and security innovations.
   Develop Differentiated Service Offerings Identify gaps in competitor solutions and highlight unique value propositions.
   Engage with Technology Vendors & Partners Collaborate with Microsoft AWS Cisco Palo Alto VMware and other strategic partners.
4. Collaboration with Internal Teams
   Work with Solution Architects & Service Delivery Teams Ensure proposed solutions are feasible scalable and cost-effective.
   Enhance Proposal & Documentation Processes Create standardized proposal templates pricing models and presentations.
   Support in Marketing & Thought Leadership Provide input for whitepapers case studies and webinars to position managed services offerings.
5. Governance Risk & Compliance (GRC) in PreSales
   Ensure Compliance with IT Governance & Security Standards Align solutions with ISO 27001 GDPR NIST ITIL and local regulations.
   Assess Vendor & Third-Party Risks Evaluate cloud service provider security policies and integrations.
   Define Risk Mitigation Strategies Ensure business continuity and disaster recovery solutions are incorporated into proposals.

Qualifications :

Minimum Qualifications:

Bachelors or Masters degree in IT Computer Science Business or a related field.

8 years in IT service delivery with 5 years in a presales managerial role
Preferred certifications:

• AWS / Azure / GCP Solution Architect
• ITIL v4 Foundation / ITSM Practitioner
• CISSP / CISM (for security-focused presales)
• TOGAF (for enterprise architecture solutions)

Technical & Business Expertise

Cloud & Infrastructure AWS Azure GCP hybrid cloud on-prem migrations.
IT Service Management (ITSM) ITIL-based processes ServiceNow BMC Remedy.
Cybersecurity & Compliance Managed security SOC SIEM NIST ISO 27001.
Automation & DevOps CI/CD pipelines Kubernetes Terraform.
Financial Modeling & Pricing Managed services pricing (per user per device tiered subscription).

Desired Qualifications :

Masters degree in IT

10 years in IT service delivery with 5 years in a managerial role

Remote Work :

No

Employment Type :

Full-time