Senior IT Specialist

Aquanow; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading digital assets firm in Dubai is seeking an experienced IT Lead to manage day-to-day operations of the IT department. You will implement automation frameworks, manage operational processes, and enhance security measures. Ideal candidates should have a Bachelor’s degree in IT or relevant experience, strong automation mindset, and hands-on knowledge of MDM tools. The position offers a hybrid work model for work-life balance, with three days in-office and two days remote.

Qualifications

• 7 years of relevant work experience if no degree.
• Experience in a high-growth SaaS environment.
• Strong judgment around risk, security, and compliance.

Responsibilities

• Lead day-to-day operations of the IT department.
• Design and implement automation frameworks.
• Own and manage operational processes across IT.

Skills

Automation mindset

Incident management

Understanding of networking

Identity and Access Management

Experience with MDM tools

Education

Bachelor’s degree in related IT field

Tools

Google Workspace

Jira

Git

MDM Solutions

Job description

Aquanow, a leading infrastructure and liquidity provider that provides institutional and enterprise application platforms for digital assets, is looking for an IT Lead to join our technology team. This is a unique opportunity to work alongside a highly-experienced team and contribute to the development of a high-growth trading and technology company. If you want to have your name in the success story of a globalizing company, we look forward to receiving your application to the winning Aquanow team!

This is an internal support position which requires versatility, attention to detail, a strong sense of urgency and troubleshooting skills. You'll wear lots of hats and gain plenty of valuable experience.

This position offers a hybrid work model, with three days in the office and two days working from home, allowing for flexibility and work-life balance.

Responsibilities

• Lead the day-to-day operations of the IT department. Provide support (L2, L3) for application, IT, and security requests and incidents, both virtually and onsite.
• Design and implement automation frameworks across IT systems, leveraging platforms such as low-code or no-code workflow tools to eliminate manual processes and increase reliability.
• Own and manage operational processes, including multi-level support for IT services, application technical support, and cloud SaaS.
• Act as a multiplier across IT and Security - raising architectural thinking, and influencing standards so we build high-quality, maintainable systems that scale.
• Demonstrated ability to make structured decisions around platform configuration, access models, vendor management, AI feature considerations, and governance standards.
• Demonstrated track record of defining strategy, building roadmaps, and driving execution of complex, cross-functional initiatives, while scaling systems and team capabilities.
• Champion thoughtful AI adoption within IT by identifying high-leverage automation opportunities, piloting tools responsibly, and helping the team work smarter while maintaining privacy and security standards.

You’ll Need to Have:

• Bachelor’s degree in related IT field or 7 years of relevant work experience.
• Experience architecting and scaling systems in a high-growth SaaS or technology environment, with strong judgment around risk, security, and compliance.
• A strong automation mindset, with hands‑on experience building workflows or integrations using service management platforms, APIs, or low‑code automation tools, and comfort leveraging AI tools to improve operational efficiency.
• Working knowledge of MDM tools (Intune, Kandji/Jamf, Hexnode, etc).
• Good understanding of internet technologies, networking, DNS, mail distribution, VPN, and DHCP.
• Experience with upgrading systems and applications, patch management, performance tuning, monitoring, alerting and disaster recovery.
• Deep expertise in Identity and Access Management, including SSO, RBAC, lifecycle management, and hands‑on experience with platforms such as Google Workspace or similar identity providers.
• Good understanding of network components switches, routers, firewalls, VPN tunnels and configuration of end‑user devices and wireless access points.

We’d Love to See:

• Proficient in Google Workspace, Endpoint Security System, MDM Solution, Cloud Infrastructure, Identity Platform, Git, Jira, and MacOS
• Extensive experience in incident management, request management, and troubleshooting distributed systems
• Ability to work independently with minimum supervision. This includes working with remote team members.
• Demonstrated ability to communicate ideas to technical and non‑technical audiences in both written and verbal formats.
• Experience in the start‑up space working in ambiguous environments

At our offices you will find a group of people that embrace diversity and value performance over pedigree. Every day we draw value from the diverse experiences of our team whose backgrounds include top financial institutions, tech companies and untraditional backgrounds. Our success comes from identifying exceptional people and providing them with the platform to reach their true potential.

Aquanow is an Equal Opportunity Employer. We are committed to providing equal employment opportunity to all qualified persons without regard to race, color, creed, religion, sex, age, national origin, citizenship status, disability, qualified veteran status, marital status, sexual orientation, gender identity or any other unlawful criterion or circumstance.