IT Infrastructure Engineer

analogai; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare

Education support

Generous leave

Job summary

Analog seeks an IT Engineer (ITOps) to own and scale internal IT infrastructure, ensuring secure, reliable systems that empower the team to excel.

You will manage end-user support, SaaS environments, IAM, device lifecycle management, and security practices. This hands-on role builds scalable IT foundations from the ground up in a fast-paced environment.

Qualifications

• 6+ years of experience in IT Operations, IT Support, or Systems Administration.
• Experience managing SaaS environments and SSO platforms (e.g., Okta, Azure AD).
• Experience managing IT procurement, vendor relationships, and SaaS licensing.
• Hands-on experience with MDM tools (e.g., Jamf, Kandji, Intune).
• Strong understanding of endpoint security best practices.
• Experience with Mac and Windows environments.
• Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls).
• Experience supporting compliance frameworks (SOC 2, ISO, etc.) is a plus.
• Strong documentation and communication skills.

Responsibilities

• IT Operations & End-User Support across the organization.
• Provide support for hardware, software, and network issues.
• Manage onboarding and offboarding, device provisioning and access control.
• Own device lifecycle management (MDM, procurement, configuration, asset tracking).
• Maintain documentation for IT processes, systems, and policies.
• Administer SSO, MFA, and role-based access controls.
• Manage provisioning/deprovisioning workflows across SaaS tools.
• Conduct periodic access reviews and ensure least-privilege principles.
• Manage core SaaS stack (Microsoft 365, Slack, Notion, Jira, etc.).
• Monitor system performance and uptime; support networking (VPN, Wi‑Fi, firewalls).
• Partner with Security on endpoint protection, patching, and compliance controls.
• Implement and maintain endpoint security tools; support audit readiness.
• Enforce IT policies; assist in incident response and root cause analysis.
• Own IT procurement processes; manage vendor relationships and licensing.
• Track IT budget; optimize license utilization and SaaS spend.
• Collaborate with Finance and Security on vendor reviews and due diligence.

Skills

IT Operations

SaaS management

Identity & Access Management

Endpoint security

Mac & Windows

Documentation & communication

Tools

Okta

Azure AD

MDM (Jamf)

Intune

Kandji

Jamf Pro

Job description

Overview

Analog is pioneering the era of physical intelligence. Where digital intelligence transformed our online lives, Analog is transforming the lived world, making cities more adaptive, industries more resilient, services more human centered, and experiences more extraordinary. At the heart of our approach are living world models, continuously updated, enriched by every capture point, every device, every interaction. Within them resides Ana, the Analog Neural Agent. Ana perceives, adapts, and guides, transforming raw data into foresight and orchestration that improves outcomes across sectors, from safeguarding high-value assets to enhancing human performance.

IT Engineer ( ITOps)

We are seeking a proactive and detail-oriented IT Engineer to own and scale our internal IT infrastructure and operations. This role is responsible for ensuring secure, reliable, and efficient IT systems that empower our team to do their best work.

You will manage end-user support, SaaS systems, device lifecycle management, identity and access management (IAM), and security best practices across the organization. This is a hands-on role ideal for someone who thrives in fast-paced environments and enjoys building scalable IT foundations from the ground up.

Responsibilities

• IT Operations & End-User Support
• Provide support for hardware, software, and network issues
• Manage onboarding and offboarding processes (device provisioning, access control, account setup)
• Own device lifecycle management (MDM, procurement, configuration, asset tracking)
• Maintain documentation for IT processes, systems, and policies

• Identity & Access Management
• Administer SSO, MFA, and role-based access controls
• Manage provisioning/deprovisioning workflows across SaaS tools
• Conduct periodic access reviews and ensure least-privilege principles

• Systems & Infrastructure
• Manage and optimize core SaaS stack (e.g., Microsoft Suite, Slack, Notion, Jira, etc.)
• Monitor system performance and uptime
• Support networking infrastructure (VPN, Wi-Fi, firewall configurations where applicable)
• Partner with Security on endpoint protection, patching, and compliance controls

• Security & Compliance
• Implement and maintain endpoint security tools (EDR, MDM, disk encryption)
• Support audit readiness (SOC 2, ISO 27001, etc.)
• Enforce IT policies and best practices
• Assist in incident response and root cause analysis

• Procurement & Vendor Management
• Own IT procurement processes for hardware, software, and SaaS tools
• Manage vendor relationships, renewals, and licensing agreements
• Track IT budget related to hardware, software subscriptions, and tooling
• Optimize license utilization and SaaS spend
• Partner with Finance and Security on vendor reviews and due diligence
• Maintain accurate asset inventory and cost tracking

• Automation & Continuous Improvement
• Identify and implement automation opportunities (e.g., onboarding workflows, device configuration)
• Improve IT processes for scalability and efficiency
• Evaluate and recommend new tools and technologies

Qualifications

• 6+ years of experience in IT Operations, IT Support, or Systems Administration
• Experience managing SaaS environments and SSO platforms (e.g., Okta, Azure AD)
• Experience managing IT procurement, vendor relationships, and SaaS licensing
• Hands-on experience with MDM tools (e.g., Jamf, Kandji, Intune)
• Strong understanding of endpoint security best practices
• Experience with Mac and Windows environments
• Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls)
• Experience supporting compliance frameworks (SOC 2, ISO, etc.) is a plus
• Strong documentation and communication skills

Nice to Have

• Experience in a high-growth startup
• Scripting or automation experience (Bash, Python, PowerShell)
• Familiarity with zero-trust security models
• Experience with cloud infrastructure environments (AWS, GCP, Azure)
• Experience building procurement or asset management processes from scratch

What Working At Analog Offers

• Culture: A collaborative, globally minded team building the future of physical intelligence. We value curiosity, courage, and creativity, and we’re united by a belief that technology should amplify human potential rather than replace it.
• Impact: The opportunity to work on projects with national and global significance, from adaptive cities and resilient infrastructure to next generation sports, entertainment, healthcare, and energy. Every product you help build contributes to shaping a safer, smarter, more human centered world.
• Growth: Outstanding opportunities for learning and career development. You’ll collaborate with leaders across AI, robotics, mixed reality, and systems engineering, while working on industry first, frontier scale solutions.
• Rewards: A competitive compensation package with healthcare, education support, and generous leave benefits, reflecting the high value we place on our people and their families.