IT Infrastructure Head

Jobbycart Technologies; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology solutions provider in Dubai seeks a skilled IT manager to oversee and optimize their entire IT infrastructure, focusing on cybersecurity, retail applications, and data center operations. Applicants should have extensive experience in a retail environment and expertise in managing network solutions. This role requires strong leadership and communication skills, as well as the ability to manage budgets effectively.

Qualifications

• 10-15 years of experience in IT within a Middle Eastern retail business environment.
• Proven expertise in retail IT infrastructure, POS applications, and network solutions.
• Hands-on knowledge of cloud and next-gen network solutions.

Responsibilities

• Oversee the entire ICT setup and retail applications.
• Implement and manage cybersecurity solutions.
• Prepare and manage IT budgets for business transformation.

Skills

Retail IT infrastructure management

Cybersecurity solutions implementation

Vendor management

Data center operations

Network security

Education

Diploma or Bachelor of Engineering or MCA

Tools

POS systems management

Cloud infrastructure

CCTV systems

Job description

JOB PURPOSE

A process-driven techno-functional professional responsible for managing and optimizing the organization\'s entire IT infrastructure and ensuring seamless operation across all technology-related services.

• Oversee the entire ICT setup, including central and retail network infrastructure services.
• Manage retail applications, such as POS systems (e.g., LS Retail), legacy systems, and other related infrastructures.
• Develop and maintain network infrastructure policies and procedures aligned with organizational standards.
• Implement and manage cybersecurity solutions and policies to comply with regulatory and compliance guidelines.
• Ensure security system (CCTV) compliance with regulatory authority requirements across retail outlets, warehouses, and the organization.
• Prepare and manage IT budgets, contributing to the business process transformation roadmap.
• Maintain data center operations, backup processes, and disaster recovery plans to ensure business continuity.
• Lead and allocate resources effectively, ensuring operational management meets agreed service standards.
• Plan and conduct technical and behavioral training programs to enhance team efficiency.

MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE

• Educational Requirements: Diploma or Bachelor of Engineering, or MCA.
• Experience: 1015 years in IT within a Middle Eastern retail business environment.
• Proven expertise in retail IT infrastructure, POS applications, and network and security solutions.
• Hands-on knowledge of cloud infrastructure and next-gen network and security solutions.
• Experience managing and maintaining security systems (CCTV) in line with regulatory guidelines.

COMMUNICATION AND WORKING RELATIONSHIPS

• Excellent communication and presentation skills.
• Effective team management and resource allocation.
• Strong ability to delegate tasks and ensure timely completion.
• Competence in liaising with external vendors to fulfill technical requirements.
• Flexibility to adapt to rapidly changing organizational needs.

KEY DIMENSIONS AND RELATED JOB RESULTS

• Align IT strategies with organizational objectives.
• Optimize IT expenses within budgets and adopt innovative technologies for business improvement.
• Ensure proper documentation of hardware and software in compliance with group policies (e.g., software licenses, support agreements, and manuals).
• Evaluate new products for organizational deployment, including technical specifications and recommendations.
• Manage and execute projects, ensuring adherence to timelines.

OPERATING ENVIRONMENT

• Job location may vary based on business requirements, including potential relocation.
• May face challenges such as customer demands, operational needs, employee relations, compliance requirements, and government regulations.
• The role may involve extended hours, work during holidays, and physical agility due to demanding work environments.

KEY COMPETENCIES

• Planning & Organizing (PO): Expertise in designing, implementing, and managing IT infrastructure policies and procedures to ensure seamless operations.
• Results Orientation (RO): Focus on achieving operational excellence by aligning IT strategies with organizational objectives and optimizing IT expenses.
• Analytical Thinking (AT): Strong analytical skills to evaluate new technologies, manage data center operations, and ensure compliance with regulatory guidelines.
• Leadership (L): Ability to lead teams effectively, allocate resources efficiently, and conduct technical and behavioral training programs to enhance team performance.
• Communication (C): Excellent communication and presentation skills to liaise with external vendors, manage teams, and articulate technical requirements clearly.
• Business Acumen (BA): Deep understanding of retail IT infrastructure, POS systems, network solutions, and cybersecurity to drive business process transformation.
• Team Orientation (TO): Proven ability to foster collaboration within the team and ensure tasks are delegated and completed on time.
• Strategic Thinking (S): Capacity to align IT strategies with business objectives, adopt innovative technologies, and contribute to the business transformation roadmap.