IT Helpdesk Technician - Windows & Security Expert

The General Civil Aviation Authority; Abu Dhabi; On-site; AED 80,000 - 110,000; Full time

Job summary

The General Civil Aviation Authority is seeking an IT Support specialist to manage and administer IT Helpdesk tools, oversee user training, and ensure compliance with GCAA policies. Key responsibilities include troubleshooting complex issues, managing IT assets, and generating performance reports.

The ideal candidate will hold a Bachelor's degree in IT or Information Systems with an ITIL Certification and possess a year of relevant experience in IT support. A strong understanding of Microsoft Windows OS and ITIL fundamentals is required.

Qualifications

• 1 year of experience in IT/IS administration and maintenance.
• Good knowledge of ITIL fundamentals and ISO standards 27001, 20000.

Responsibilities

• Manage and administer IT Helpdesk Tools across GCAA locations.
• Plan and deliver training sessions for user competence.
• Conduct knowledge transfer for new IT Helpdesk joiners.
• Generate and analyze helpdesk performance reports.

Skills

ITIL Certification

Microsoft Windows OS

Information Security Management

IT Helpdesk Management

Education

Bachelor in IT or Information Systems

Job description

The General Civil Aviation Authority is seeking an IT Support specialist to manage and administer IT Helpdesk tools, oversee user training, and ensure compliance with GCAA policies. Key responsibilities include troubleshooting complex issues, managing IT assets, and generating performance reports.

The ideal candidate will hold a Bachelor's degree in IT or Information Systems with an ITIL Certification and possess a year of relevant experience in IT support. A strong understanding of Microsoft Windows OS and ITIL fundamentals is required.