IT Helpdesk Support - technical support to 1000+ end users

TAT IT Technolgies; Abu Dhabi; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an IT Helpdesk Support professional to provide technical support to over 1000 end users. This role involves troubleshooting hardware and software issues, configuring network printers, and managing email accounts. The ideal candidate will have strong experience in technical support, particularly with business models from HP, Dell, and Lenovo. Join a dynamic team where your expertise will directly impact user satisfaction and operational efficiency. If you are passionate about technology and enjoy solving problems, this opportunity is perfect for you.

Qualifications

• Strong experience in providing technical support to over 1000 end users.
• Expertise in troubleshooting hardware and software issues on various devices.

Responsibilities

• Provide Level 1 technical support to 1000+ end users through ITSM system.
• Troubleshoot and resolve hardware faults in laptops and desktops.
• Setup and troubleshoot network printers and email accounts.

Skills

hardware troubleshooting

Cisco IP telephony

Dell

MS Office troubleshooting

network configuration

Windows imaging

technical support

anti-virus installation

network printer troubleshooting

email configuration

Job description

We have an urgent requirement for IT Helpdesk Support - technical support to 1000+ end users is required for one of our clients in Abu Dhabi, UAE.

Strong Experience of technical support to 1000+ end users is a must for this role.

Strong Experience in troubleshooting and resolving hardware faults, specifically business models from HP, Dell, and Lenovo.

Strong experience in troubleshooting network printers, specifically: Ricoh, HP, Xerox, Kyocera, and Samsung.

Strong experience in configuring and troubleshooting email accounts through Symantec Enterprise Vault agents.

Key Responsibilities

• Provide Level 1 technical support to 1000+ end users by resolving incidents and service requests assigned to the IT Field Support team through the ITSM system, as per ITIL v3 standards.
• Troubleshoot and resolve hardware faults in laptops and desktops, upgrade their memory and hard disk, specifically business models from HP, Dell, and Lenovo.
• Setup and troubleshoot local and MF network printers, specifically: Ricoh, HP, Xerox, Kyocera, and Samsung.
• Troubleshoot and resolve software application faults on users' computers, including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016, Adobe, and Trend Micro Worry Free Business Security Anti-virus.
• Configure and troubleshoot email accounts, and email-archiving through Symantec Enterprise Vault agents.
• Install and troubleshoot PKI certificates for employees' email accounts.
• Install, configure, and troubleshoot business applications on end user devices; workstations and smart phones, and provide knowledge transfer to end users.
• Configure anti-virus software, mainly Trend Micro, on end-users’ workstations, and clean infected corporate laptops and desktops.
• Prepare, install, and configure standard Windows images on end-users' workstations.
• Deploy Windows service packs, patches, and updates on all end user workstations.
• Install, configure, and troubleshoot Cisco IP telephones of variant models.
• Setup network configuration on end-users’ workstations.
• Troubleshoot LAN/WAN connectivity issues for end-users.
• Extend network cables from wall sockets to users' workstations.
• Update the “IT Operational Manual” on a regular basis.

Skills: hardware troubleshooting, Cisco IP telephony, Dell, MS Office troubleshooting, network configuration, Windows imaging, Windows, technical support, anti-virus installation, network printer troubleshooting, email configuration.