IT Helpdesk Specialist

united arab emirates university; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in the hospitality luxury lifestyle sector is seeking an IT Specialist to enhance their IT infrastructure and support systems. This role involves configuring firewalls, managing network performance, and implementing security protocols to ensure a secure and efficient IT environment. The ideal candidate will have a strong background in IT support, technical troubleshooting, and communication skills, making them an essential part of the team. If you are passionate about technology and eager to contribute to a dynamic organization, this opportunity is perfect for you.

Qualifications

• Proven experience in IT support with strong technical troubleshooting skills.
• Degree in Computer Science or Information Technology required.

Responsibilities

• Configure and manage firewalls, monitor network performance, and implement security policies.
• Provide IT support and manage IT infrastructure while ensuring security.

Skills

IT Support

Network Security

Technical Troubleshooting

Communication Skills

Problem-Solving Skills

Education

Degree in Computer Science

Degree in Information Technology

Tools

SQL Databases

Microsoft Servers

WMS Solutions

Job description

IT Specialist

Location: Ras Al Khaimah, United Arab Emirates

Job Type: Full-Time

Job Industry: Hospitality Luxury Lifestyle

Job Function: Information Technology and Technical Support

Responsibilities:

1. Configure and manage firewalls, monitor network performance, and implement security policies.
2. Provide IT support with strong knowledge of network security protocols.
3. Manage IT infrastructure and enforce security protocols.
4. Provide technical support and collaborate with vendors.
5. Deploy, configure, and maintain hardware and software.
6. Ensure security and support IT troubleshooting.
7. Plan and execute IT infrastructure activities, manage audio/visual systems, and ensure timely project delivery.
8. Collaborate with clients to enhance warehouse processes and implement WMS solutions.
9. Collect and analyze business data, generate reports, and ensure data accuracy.
10. Provide advanced technical support and manage IT infrastructure.
11. Administer SQL databases and maintain network systems.
12. Support healthcare platforms and provide IT solutions.
13. Manage hotel IT infrastructure and support management systems.
14. Provide technical support and manage social media strategies.
15. Responsible for Server Administration and managing Microsoft Servers.
16. Design, implement, and maintain secure IT infrastructure.
17. Manage QHSE document control processes and ensure compliance.
18. Provide first level technical support for hardware, software, and LAN.
19. Manage IT systems and optimize infrastructure.

Minimum Requirements:

1. Proven experience in IT support with strong technical troubleshooting skills.
2. Degree in Computer Science or Information Technology.
3. Strong communication abilities and problem-solving skills.
4. Familiarity with school management systems and immediate availability preferred.