IT Help Desk - UAE National

Technip Energies Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global technology and engineering company is seeking an IT Help Desk team member to provide support for hardware and software issues. The ideal candidate should have a Diploma or Bachelor's degree in Information Technology, basic IT system knowledge, and proficiency in Microsoft Office. Strong communication skills and a desire to grow professionally are essential. This position offers hands-on experience in a dynamic environment.

Benefits

Learning opportunities at T. EN University

Dynamic work environment

Career growth support

Qualifications

• Basic understanding of IT systems, networks, and troubleshooting techniques.
• Proficiency in Microsoft Office and familiarity with Windows operating systems.

Responsibilities

• Respond to user inquiries and provide technical support via phone, email, or in person.
• Troubleshoot hardware, software, and network issues.
• Log and track support requests using the IT ticketing system.
• Assist in setting up and configuring workstations, laptops, and mobile devices.

Skills

IT support

Troubleshooting

Microsoft Office

Communication skills

Education

Diploma or Bachelor's degree in Information Technology or Computer Science

Job description

JOB DESCRIPTION

We are currently seeking a IT Help Desk UAE National, reporting directly to the Head of the Department to join our team based in UAE, Abu Dhabi.

About us:

Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.

Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last.

About the mission we offer you:
About the Role:
As an IT Help Desk team member, you will be the first point of contact for technical support within the organization. You will assist users with hardware, software, and network-related issues, ensuring timely resolution and maintaining high levels of user satisfaction. This role is essential in supporting the smooth operation of our IT systems and services.

From Day 1, youll be a valued contributor, working closely with IT professionals and end-users, gaining hands-on experience and developing your technical and customer service skills.
Key Responsibilities:

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

About You:
Wed love to hear from you if your profile meets the following:
Qualifications

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

Desirable Skills & Experience

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

Starting Date: ASAP

About you:

We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements:

Qualifications: Bachelors or Diploma

Languages: English + proficiency level (Basic, Professional, Fluent)

Main skills: (up to 4)

Your career with us

Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T. EN University, such as The Future Ready Program, Graduate Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development.

Whats Next?

Once receiving your system application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with a reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application.

We invite you to get to know more about our company by visiting www.ten.com and follow us on LinkedIn, Instagram, Facebook, X and YouTube for company updates.