IT Help Desk- Arabic Speaking

Parker Consult; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A growing consultancy firm in Dubai seeks an Arabic-speaking IT Help Desk Support Officer for their Abu Dhabi operations. Responsibilities include monitoring and troubleshooting systems, and providing technical support to users. Candidates must have a Bachelor's degree in IT or Computer Science, with a minimum of two years of experience. A valid UAE driving license is required for travel to client sites. This position offers a competitive salary of AED 8000.

Qualifications

• Minimum 2 years of experience in a similar role.
• Valid UAE Driver’s license for travel.

Responsibilities

• Monitor, troubleshoot, repair, and upgrade systems.
• Install and configure software applications and network devices.
• Provide direct technical support to users.

Skills

Technical support experience with Windows

Customer service experience

Interpersonal skills

Organizational skills

Ability to work independently

Willingness to work required hours

Education

Bachelor’s Degree in IT or Computer Science

IT Industry Certification

Job description

SALARY AED 8000

A well-known company is looking to hire an Arabic-speaking IT Help Desk Support Officer for their Abu Dhabi operations. Candidates should have a minimum of two years of experience and possess a valid UAE Driving License.

Title: IT Help Desk

Summary of Functions:

Responsible for monitoring, troubleshooting, repairing, installing, and upgrading servers, computer desktops, notebooks, workstations, printers, peripherals, as well as associated operating systems and application software.

Major Duties and Responsibilities:

• Work closely and receive direct instructions from the IT Manager.
• Install, configure, monitor, and maintain computer systems, software applications, operating systems, and network devices.
• Troubleshoot and repair software, computer systems, and network problems.
• Manage user access to the network.
• Provide direct technical support to users, including procedural documentation.
• Test and evaluate new technology and demonstrate it to supervisors.
• Use the helpdesk ticketing system to track tasks, manage assets, and handle hardware/software licenses.
• Participate in team meetings, sharing knowledge, information, and ideas with team members.

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent.
• IT Industry Certification is an advantage.
• Minimum 2 years of experience in a similar role.
• Valid driver’s license for travel to client sites.

Required Skills:

• Technical support experience primarily with Windows-based servers and workstations.
• Previous customer service experience.
• Excellent interpersonal and communication skills.
• Strong technical and organizational skills.
• Ability to work both independently and cooperatively.
• Willingness to work required hours to fulfill responsibilities.

Organizational Relationships:

• Reports directly to the IT Manager.

About The Company

Parker Consult is the fastest-growing management consultancy in the Middle East, providing services such as Executive Search, Consultancy, and Training through our Dubai office. Our rapid growth is driven by strong client relationships and quality service delivery, serving MNCs and local firms across the region.