IT Engineer

ALEC Holdings; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading GCC construction company in Dubai is seeking an IT Engineer to provide exceptional support and shape user experiences. You will manage the service desk, troubleshoot hardware and software issues, and enhance support processes. Ideal candidates will have over 5 years of experience in IT support and a Bachelor's degree in Computer Engineering. This role offers professional growth opportunities and involvement in digital transformation initiatives.

Benefits

Opportunities for professional growth

Exposure to enterprise-level IT environments

Dynamic, tech-driven team

Qualifications

• 5+ years in IT support roles within large organizations.
• Certifications in ITIL, Windows 10, or as a Certified Business Professional.
• Strong knowledge of passive and active networking components.

Responsibilities

• Respond to user issues across hardware, software, and networks.
• Log and prioritize all technical issues in the Service Desk platform.
• Diagnose and resolve technical issues quickly and effectively.
• Support users remotely or in person with clear communication.
• Set up devices, software, and network components.
• Collaborate and escalate unresolved issues to maintain service levels.
• Assist in refining support processes and knowledge bases.

Skills

Strong communication skills

Service-oriented mindset

Problem-solving capabilities

Organized and accountable

Education

Bachelor's degree in Computer Engineering or related discipline

Tools

ITIL

Windows 10

Microsoft Azure

Job description

IT Engineer – UAE

Are you a proactive, tech-savvy IT professional ready to provide exceptional support and shape user experience across a group known for delivering some of the region’s most complex and high-profile projects?

Who We Are

ALEC Holdings L.L.C - S.O (ALEC), part of ICD, is a leading GCC construction company known for delivering complex, iconic developments across the UAE and the wider region. With 20+ years of excellence across sectors like airports, hospitality, retail, and high-rises, ALEC operates as a fully integrated contractor offering end-to-end construction solutions. Our Group Head Office provides strategic leadership and operational support that fuels the performance and growth of all our business units—from governance and finance to innovation, digital systems, and sustainability.

Why Join Us?

As a Tax Analyst / Assistant Manager at ALEC, you'll play a vital role in ensuring compliance with complex international and regional tax frameworks while enabling operational excellence and strategic growth. You will be part of a team that is forward-looking and constantly adapting to the evolving tax landscape in the UAE, KSA, and beyond. If you’re ready to take ownership of cross-border compliance, implement global initiatives like Pillar Two and QDMTT, and collaborate across departments and jurisdictions—this is your opportunity to make a real impact.

About Your Team

You will report directly to the IT Service Manager and collaborate closely with the Service Desk and broader IT Operations Team. You’ll be a go-to expert for all things hardware, software, and networking—supporting colleagues across multiple business units and geographies.

Your Role

As an IT Engineer, you will:

• Deliver Support: Respond to user issues across hardware, software, and networks, ensuring swift resolution and minimal downtime.
• Manage Service Desk: Log and prioritize all technical issues in our Service Desk platform with clear and accurate documentation.
• Troubleshoot & Resolve: Diagnose and resolve technical issues through a combination of testing, documentation, and collaboration with other IT teams.
• Provide Guidance: Support users remotely or in person with clear, jargon-free communication, enabling them to stay productive.
• Install & Configure: Set up devices, software, and network components in line with company policy and security protocols.
• Collaborate & Escalate: Work closely with the Service Desk and escalate unresolved issues when necessary to ensure consistent service levels.
• Continuous Improvement: Assist in refining support processes and knowledge bases to help the team scale efficiently.

What We’re Looking For

Experience: 5+ years in IT support roles within large organizations or fast-paced environments.

Qualifications:

• Bachelor’s degree in Computer Engineering or related discipline.
• Certifications in ITIL, Windows 10, or as a Certified Business Professional.
• Strong knowledge of passive and active networking components.
• Exposure to Microsoft Azure and cloud-based IT environments.

Skills & Abilities:

• Strong communication skills (written and verbal).
• Service-oriented mindset with excellent problem-solving capabilities.
• Resilient, flexible, and adaptable to changing needs.
• Highly organized, accountable, and computer-savvy.

What We Offer

• A chance to work within a dynamic, tech-driven team supporting one of the region’s most respected construction companies.
• Exposure to enterprise-level IT environments with modern tools and systems.
• Opportunities for professional growth and contribution to group-wide digital transformation.

Ready to Deliver IT Excellence?

If you’re passionate about enabling people through technology and thrive in a high-performance environment—we want to hear from you.

Join ALEC Group and help build the backbone of digital support that powers some of the UAE’s most iconic developments.

Apply today and bring innovation to the forefront of construction.