IT End User Support

Energy Vault; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the EPC industry is seeking an IT End User Support professional to join their team in the UAE. The role involves providing timely solutions for hardware and software issues, maintaining IT systems, and supporting users with their technical needs. Ideal candidates will possess a Bachelor's degree in IT and have 3-5 years of experience in a similar role. The position offers a competitive salary and the chance to work in a dynamic team on impactful projects globally.

Benefits

Competitive salary and benefits

Opportunity to work on international projects

Qualifications

• Minimum 3 up to 5 years of professional related experience.
• Flexibility to work on construction sites and to travel domestically and internationally.

Responsibilities

• Provide first level of IT Helpdesk support to users.
• Setup and maintain physical and virtual environments for desktops and laptops.
• Investigate, test, install and upgrade new hardware/software products.

Skills

Microsoft Cloud

Office 365

Cisco telephone system

ICT hardware and software applications

Education

Bachelor's degree in Computer Science, Information Technology or Computer Engineering

Job description

Company Description

Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance.

We have an outstanding record in completing major Energy, Marine, Infrastructure and Defense & Security projects around the globe and we pride ourselves on delivering over the years the kind of reliability and trust that the client has the right to expect from a major EPC contractor.

Job Description

We are constantly growing and are currently looking to hire a knowledgeable and self-drivenIT End User Supportto join forces with our international close-knit and knowledgeable IT team, while working in our UAE Office

Join our worldwide journey.

Role summary:

The successful candidate will provide to all our employees appropriate and timely solutions to their requests in a friendly and empowering manner. He will assist users in solving problems using available hardware and software tools. Also, support, install, and maintain personal computers, local area networks, operating systems, software, and related IT-sanctioned peripherals.

Sounds exciting? Read on.

What you will need to do:

• Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets (Regionally).
• Offer proactive support to users by update all users’ applications with the latest service packs and patches
• Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc
• Setup and maintain physical and virtual environments for Desktops & Laptops
• Investigate, test, install and upgrade new and hardware/software products
• Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction
• Produce regular reports for end user support function area
• Undertake special projects as required or directed by theIT Officer

What you will need to have:

• Bachelor’s degree in Computer Science, Information Technology or Computer Engineering
• Minimum 3 up to 5 years of professional related experience
• Experience and knowledge base in Microsoft Cloud, Office 365 and Cisco telephone system
• Working knowledge of the use of common ICT hardware and software applications
• Flexibility to work on construction sites and to travel both domestically and internationally

Nice to have:

• Microsoft Certified Professional (MCP) is nice to have
• Microsoft Azure Fundamentals is nice to have
• Network & Security knowledge / experience is nice to have

You are someone who:

• Is result-driven and bottom-line oriented
• Enjoys finding solutions to new (or old) problems; you are resourceful and an ownership taker
• Can work with minimum supervision and is eager to develop and get exposed to new things every day!
• Can prioritize and execute tasks in a high-pressure environment
• Communicates effectively and with ease
• Is a true team member; you collaborate effectively without creating frictions while showing care and concern for your peers
• Enjoys challenge, working with different cultures and travelling!

What’s in it for you:

Competitive salary and benefits are part of the offering, yet the real joy comes from being a member of smart and passionate teams, within an international leading EPC Group on a mission that matters. We createmega construction projects - literally around the globe - with meaningful impact on the local communities for the years to come.At Archirodon, you will find a proud,productive and human-centric culture, caring for and building on our people and their development!