IT Digital Partner

Parfums de Marly; Dubai; On-site; USD 70,000 - 100,000; Full time

Job summary

A leading luxury goods company is seeking a skilled IT Digital Partner to enhance customer experience across digital and physical platforms. This mid-senior level role involves managing omni-channel platforms, data analytics, and collaborating with various stakeholders to drive business objectives. Ideal candidates will have significant experience in product management and a strong understanding of retail operations.

Qualifications

• 5+ years in product management focusing on omnichannel retail.
• At least 4 years in luxury retail.
• Minimum 3 years in ERP systems like SAP or Oracle.

Responsibilities

• Develop and maintain the omnichannel product roadmap.
• Collaborate with cross-functional teams to align product initiatives.
• Lead integration of e-commerce platforms with retail systems.

Skills

Retail understanding

Digital product management

Data solutions development

E-Commerce experience

Team player mentality

Point-of-Sale knowledge

Innovative solution development

Education

Bachelor’s degree in Business, IT, Marketing

Tools

Shopify

SAP

Oracle

Microsoft Navision

Power BI

Job description

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We are looking for a highly skilled customer-centric & technically hands-on IT Digital Partner with expertise in setting up, orchestrating, and managing omni-channel platforms, integrating and co-administering e-commerce systems, developing and operating analytics platforms, and managing IT retail boutique operations to join our dynamic team. In this role, you will partner to enable the digital roadmap and enhance customer experience across online stores, mobile apps, and physical retail locations. Additionally, you will manage data platforms and collaborate with business stakeholders to achieve their data goals.

Key Responsibilities :

• Develop and maintain the omnichannel product roadmap aligned with business objectives and customer needs.
• Collaborate with cross-functional teams (IT, marketing, design, operations) to ensure alignment of product initiatives across e-commerce and retail channels.
• Identify opportunities to improve customer experience through new technologies, tools, and features supporting seamless shopping across channels.

Business Intelligence & Analytics

• Work with business teams to model data needs and co-build robust analytics solutions.
• Drive data development (ETL, ELT) and operations of data platforms (Data Warehouse, Data Lake, etc.) supporting BI & Analytics.
• Govern data security and privacy in line with IT Cyber Security practices.

E-Commerce & Retail Integration

• Lead integration of e-commerce platforms with retail systems to ensure a consistent customer experience.
• Support development of solutions like click-and-collect, in-store inventory visibility, and personalized marketing.
• Oversee omnichannel features such as loyalty programs, personalized recommendations, and dynamic pricing.
• Manage evolution of data lake and Customer Data Platform for centralized omnichannel customer journeys for campaign management.

Stakeholder Management

• Work with stakeholders across consumer strategy, retail operations, marketing, and IT / ERP to ensure digital solutions meet business goals.
• Act as a liaison translating business needs into technical requirements.
• Present updates, performance metrics, and customer feedback to leadership and stakeholders.

Role - Specific Skills :

• Strong understanding of retail, especially boutiques, with hands-on technical skills to connect digital and physical customer experiences.
• Experience managing digital product roadmaps in agile, cross-functional environments.
• Skills in organizing and coordinating data solutions development and operations.
• Proven hands-on experience in E-Commerce, preferably Shopify.
• Team player mentality.
• Knowledge of Point-of-Sale operations, CRM, Digital Content & Asset Management.
• Ability to understand requirements and develop innovative solutions.

Desired Background and Experience :

• Bachelor’s degree in Business, IT, Marketing, or related fields.
• 5+ years in product management, focusing on omnichannel retail, e-commerce, and customer experience.
• At least 4 years in retail industry, preferably luxury retail.
• Minimum 3 years in ERP systems like SAP, Oracle, or Microsoft Navision.
• At least 4 years in roles involving retail / omnichannel and CRM.
• Minimum 3 years working with Customer Data Platforms.
• Experience with Data & Analytics systems.
• At least 3 years working with e-commerce platforms (preferably Shopify) and Point of Sale systems.
• Relevant certifications in Product Management, Agile / Scrum, or E-Commerce are advantageous.
• Certification in Power BI or similar tools is a plus.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Project Management
• Retail, Luxury Goods, Jewelry

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