IT Desktop Support Engineer (Backfill / Secondary Support)

SkySys; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading IT service provider is seeking an IT Desktop Support Technician to provide on-site support at Dubai Airport Freezone. Candidates should have a minimum of 3 years of experience in IT infrastructure support, strong troubleshooting skills for hardware and software issues, and the ability to communicate effectively with clients. An Associate Degree in Electronics and CompTIA A+ Certification are preferred. This role requires flexibility and the capability to work independently or as part of a team.

Qualifications

• Minimum 3 years of strong experience in IT Infrastructure field support.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and basic administration of Windows OS.
• Experience with vendor certifications from OEMs preferred.

Skills

IT Infrastructure support

Hardware troubleshooting

Software troubleshooting

LAN/WAN knowledge

Networking knowledge (TCP/IP, DNS, DHCP)

End user support

Communication skills

Problem management

Customer management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Title : IT Desktop Support Technician

Job Type & Location : Onsite || Dubai Airport Freezone, Dubai, UAE || Long-term contract

Technical Requirements

• Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break / fix including basic administration of Windows OS and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Non-Technical

• Good customer management skill.
• Good in oral and written communication.
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.