IT&D Manager, Employee Experience - Emerging Markets / MENARP

Reckitt; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

Reckitt is seeking an IT&D Manager to lead a team in enhancing IT services across the organization. This role involves managing stakeholder relationships, ensuring service quality, and driving continuous improvement initiatives. The ideal candidate will have extensive experience in IT service management and a strong understanding of ITIL practices.

Benefits

Wellbeing benefits

Share plans

Incentives

Performance-driven culture

Qualifications

• 5-8 years in IT service management or operations.
• Strong understanding of ITIL frameworks.
• Experience with SLAs and performance metrics.

Responsibilities

• Build relationships with IT&D Directors and stakeholders.
• Ensure high service quality and performance.
• Monitor continuous service improvement initiatives.

Skills

Digital Strategy

Cyber Security

Data Privacy

Stakeholder Management

Communication

Job description

IT&D Manager, Employee Experience - Emerging Markets/MENARP

We are Reckitt, home to the world's best-loved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal, and nurture in the pursuit of a cleaner, healthier world. Join our global team united by this purpose to make access to high-quality hygiene, wellness, and nourishment a right, not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, championing cybersecurity, harnessing technology to improve our business, or working with data to innovate consumer-loved products. You will own projects from start to finish, with the influence to make an impact, supported by a culture that encourages ideas and development.

About The Role

As our IT&D Manager, you'll inspire a team to deliver excellence and drive our IT & D ambitions in the UK. We seek an authentic leader who nurtures talent and can strategically steer our initiatives to new heights.

Your responsibilities include:

1. Building strong relationships with IT&D Directors, regional leaders, R&D, and factory stakeholders.
2. Ensuring high service quality, availability, and performance across all business units.
3. Reporting on key performance metrics, focusing on SLAs and business outcomes.
4. Monitoring and managing continuous service improvement initiatives.
5. Supporting local delivery of DEE products and platforms in collaboration with IMEX.
6. Driving infrastructure planning and site refreshes.
7. Promoting adoption of the Operating Design (OD) model and facilitating connections between IMEX and Product Streams.
8. Analyzing customer feedback to drive service enhancements.
9. Aligning and executing key technology projects regionally and locally.

The experience we're looking for:

• 5-8 years in IT service management, operations, or delivery roles within a global or regional organization.
• Proven ability to manage relationships with senior stakeholders and translate business needs into IT outcomes.
• Strong understanding of ITIL frameworks and service management best practices.
• Experience with SLAs, performance metrics, and continuous improvement.
• Exposure to infrastructure lifecycle planning and project delivery.
• Excellent communication and stakeholder engagement skills.
• Ability to navigate matrix organizations and collaborate across IT functions.
• Experience with service reporting tools is a plus.
• Fluency in English; additional languages are advantageous.

Skills for success include: Digital Strategy, Product Architecture, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Digital Transformation, Stakeholder Management, and Communication.

We offer: An inclusive environment supported by Employee Resource Groups, wellbeing benefits, share plans, incentives, and a performance-driven culture. We value potential as much as experience and are committed to equality and diversity in our hiring process.

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