IT Customer Support Executive

Emarat Technology Solutions FZ LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions company in Dubai is seeking an IT Support Executive to ensure proper computer operation for end users. Responsibilities include performing hands-on fixes, maintaining desktop systems, and providing exceptional customer service. Ideal candidates should have a college diploma in IT and a minimum of 3 years experience in a similar role. Cisco or Microsoft-related certifications are advantageous. This position requires flexibility in working hours and locations.

Qualifications

• Minimum 3 years of experience in a similar environment.
• Highly self-motivated and directed.
• Experience working in a team-oriented, collaborative environment.

Responsibilities

• Perform hands-on fixes at the desktop level.
• Record, track and document the service desk requests.
• Perform preventative maintenance on workstations and peripherals.

Skills

Problem-solving abilities

Customer service orientation

Attention to detail

Ability to prioritize tasks

Education

College diploma in Computer Sciences / IT / Engineering

Tools

Cisco certification

Microsoft certification

Job description

The IT Support Executive’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.

Operational Management

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Install anti-virus software and ensure virus definitions are up-to-date.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.

• Minimum College diploma in the field of Computer Sciences / IT / Engineering.
• Minimum 3 years of experience in a similar environment
• Cisco or Microsoft-related certification would be an added advantage
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Willing to work in shifts and flexible in relocating to other Emirates, if required