IT Coordinator (UAE National) - The WB™ Abu Dhabi, Curio Collection by Hilton™

Hilton; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

A leading global hospitality company seeks an IT Coordinator to provide support for IT systems and networks at their Abu Dhabi hotel. The role involves minimizing system outages and ensuring quality IT services for both guests and staff. Ideal candidates will have IT experience within the hotel sector and familiarity with systems like Fidelio and Micros.

Qualifications

• Previous IT experience, preferably in hotel or service sector.
• Experience with Windows and Microsoft systems.
• Knowledge of hotel applications like Fidelio and Micros is preferred.

Responsibilities

• Provide day-to-day support for hotel IT systems and users.
• Record IT issues and advise the IT Manager.
• Communicate with the Business Center Team to assist Guests.

Skills

Microsoft systems

Organizational skills

Interpersonal skills

Technical skills

Tools

Fidelio

Micros

Job description

An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:

• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

In line with localization regulations in effect across the private sector in the United Arab Emirates, The WB Abu Dhabi, Curio Collection by Hilton is committed to meet and exceed UAE National hires numbers as guided by the Ministry of Human Resources and Emiratization ('MOHRE') and the Department of Culture & Tourism ('DCT') Abu Dhabi.

What are we looking for?

IT Coordinator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!