IT Business Analyst

Daimler AG; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in the United Arab Emirates is looking for a skilled Business Analyst to manage and support business applications across the company and distributor network. This role involves gathering and analyzing business requirements, supporting digital transformation, and ensuring compliance with company policies. The ideal candidate will have a strong technical background and excellent analytical skills, along with a Bachelor's degree in Computer Science or a related field. This position offers a dynamic work environment focused on continuous improvement and innovation.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Proficiency in Microsoft Dynamics D365 and Robotic Process Automation.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage business applications and support IT solutions.
• Gather and analyze business requirements for digital solutions.
• Support the digital transformation and automation initiatives.

Skills

Project Management

Proficiency in Microsoft Dynamics D365

Robotic Process Automation (RPA)

SharePoint

Knowledge of Microsoft Power Platform

Understanding of IT security and data protection

Experience with ITSM tools

Strong analytical and problem-solving abilities

Solution-oriented mindset

Ability to prioritize workload

Excellent English, both spoken and written

Education

Bachelor's degree in Computer Science or related field

Job description

Tasks

Your purpose:

Take ownership of managing and supporting business applications across company and General distributors network. Play a key role in gathering and analysing business requirements, translating them into technical specifications, and facilitating implementation. Oversee all aspects of IT support for applications, as well as digitalization and automation initiatives, and ensure all solutions comply with Mercedes-Benz policies and standards. Provide expert consultation, manage user administration, and extract data for business analysis as needed. Identify opportunities for system improvements, propose solutions, and manage or assist with enhancement projects. Coordinate and guide users through the UAT cycle to ensure successful outcomes. Maintain and improve IT Security and Data Protection Standards.

Your Responsibilities:

Consultancy Services

Business Analyst will provide consultancy services as part of an end to end solution for MBCME/RLC /Training center whenever required, including:

• Gather, validate and document new business requirements
• Propose ideas and initiatives to enhance processes and systems
• Recommend tailor-made IT services and solutions aligned with business needs
• Identify requirements and collaborate with architects and specialists to ensure quality and successful delivery of IT services and solutions
• Provide expert consultancy on data strategy, analytics tools, and related processes

Application management and support

Business Analyst will take technical ownership of Sales and Operation Systems, regional corporate website and financial application, including:

• Provide first-level support by consolidating and evaluating incidents, delivering daily technical assistance to users
• Act as the primary point of contact for Market Managers on technical issues at the dealer level (e.g., login tools, VPN, applications), troubleshoot problems, escal... (content truncated for brevity; full list continues as original)

Automation and digitalization

Business Analyst will support digital transformation initiatives and drive automation strategies across the organization, including:

• Assist in the planning and execution of IT digital transformation projects
• Contribute to the development and implementation of digitalization strategies
• Identify and analyze opportunities for process optimization and standardization in collaboration with business partners
• Coordinate and consult with local and international stakeholders to align on best practices
• Define and recommend the optimal IT approach for automation and digitalization using approved internal tools
• Design future-state (“To-Be”) processes and data flows to maximize efficiency, reduce throughput time, and improve quality
• Monitor and report progress against agreed project milestones
• Ensure compliance with Mercedes-Benz policies, procedures, and standards for quality and security
• Maintain accurate and up-to-date project documentation in designated repositories

Policies, Security & Standards (Governance)

Business Analyst will ensure compliance with Mercedes-Benz policies, security standards, and governance requirements for MBCME, RLC, and Training Centre, including:

• Implement information security processes in alignment with security principles, policies, and guidance from the local Information Security Officer
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Financial Management

• Business Analyst will support the CIO in managing financial activities related to IT operations and projects, including:
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Compliance

• Compliance to MB Integrity Code
• Compliance to MB Policies and Guidelines (Local and Global where applicable)

Qualifications

Your profile:

Educational Background

Bachelor's degree in Computer Science or related filed

Technical knowledge

• Project Management
• Proficiency in Microsoft Dynamics D365, Robotic Process Automation (RPA), and SharePoint
• Understanding of FOSS principles and usage
• Knowledge of Microsoft Power Platform
• Understanding of IT security and data protection
• Experience with ITSM tools

Soft skills/individual competence

• Strong analytical and problem-solving abilities
• Solution-oriented mindset
• Ability to prioritize workload and respond effectively to business needs
• A team player with the ability to work independently and take initiative
• Pioneering spirit, embracing innovation and continuous learning
• Excellent English, both spoken and written