IT Application Support

NEXTCARE Claims Management LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading claims management company is seeking an IT Support Officer to provide technical assistance related to their business applications. This role involves supporting end-users, resolving technical issues, and promoting exceptional customer service. Candidates should possess a relevant bachelor’s degree, at least 3 years of experience, and strong problem-solving abilities. The company offers growth and development opportunities in a supportive environment.

Benefits

Development programs for employee success

Health and well-being programs

Encouragement of international mobility

Qualifications

• 3 years of experience in a similar role.
• Fluency in English, both oral and written.
• Ability to learn new applications quickly.

Responsibilities

• Provide technical support for the TATSH application suite.
• Analyze problems and formulate plans of resolution.
• Collaborate with departmental staff to enhance customer service.

Skills

Customer Service

Problem Solving

Communication

Organization

Education

Bachelor’s degree in computer science or relevant field

Master’s degree

Tools

Microsoft Office Suite

TATSH business application

Job description

The IT Support Officer provides essential technical assistance related to the TATSH business application, supporting end-users across all Nextcare Operating Entities and their Business Partners, including Payers, Providers, Reinsurers, and Agents.

What you do :

• Respond to end-users via e-mail and/or telephone, providing technical support for the TATSH application suite.
• Ensure effective and timely resolution of technical problems, keeping staff informed of support request status.
• Identify, evaluate, and prioritize end-users’ problems and complaints.
• Analyze problems and formulate plans of resolution.
• Utilize all technical resources to resolve reported issues.
• Demonstrate and promote excellent customer service in handling inquiries, problems, and complaints.
• Collaborate with departmental staff to promote, develop, and maintain strong customer service values.
• Recommend enhancements based on support requests, including user training, functionality improvements, and communication materials (e.g., Users’ Guide).
• Participate in departmental training activities related to new technologies, procedures, and customer service improvements.
• Follow standard help desk procedures, log interactions, and escalate urgent issues.
• Track and document problems, requests, and resolutions.
• Advise users on appropriate actions and document solutions in the IT Knowledge Base.
• Prepare activity reports and stay updated on system information, changes, and updates.
• Perform additional duties as assigned by the manager.

What you bring :

• Bachelor’s degree in computer science or a relevant field; Master’s degree is a plus.
• Minimum of 3 years experience in a similar role.
• Excellent customer service skills via telephone and email.
• Strong communication, attention to detail, time management, and leadership skills.
• Strong problem-solving capabilities and ability to analyze data and suggest resolutions.
• Ability to quickly learn new business applications, including current and new TATSH modules.
• Good organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), with Access being a plus.
• Fluency in English, both oral and written.
• Physically fit to perform duties.
• Legally permitted to work in the country of operations.

What we offer :

We value our employees' success and support their growth through various development programs. Our environment encourages international mobility and career advancement. We prioritize health and well-being through our Work Well programs, promoting work-life balance.

As part of Allianz Group, a leading insurance and asset management company, we are committed to diversity and inclusion, welcoming applications from all backgrounds regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation.