Butler

St. Regis Hotels & Resorts; Abu Dhabi; On-site; AED 89,000 - 156,000; Full time

Job summary

The St. Regis Abu Dhabi, part of Marriott International, seeks a Non-Management Butler to attend to guests’ needs, set up rooms, and coordinate with Housekeeping, Front Office, and IRD to ensure an outstanding stay. The ideal candidate has 1 year of luxury-hotel butler experience and Arabic language skills.

You will be responsible for greeting guests, handling in-room services, packing/unpacking assistance, and documenting guest interactions for continuous service improvement.

Qualifications

• Related work experience: 1 year butler work experience in a luxury hotel.
• Arabic language skills required.

Responsibilities

• Attend to every guest’s needs and ensure the quality of each guest’s stay.
• Set up guest rooms prior to arrival and assist with check-in/out and housekeeping coordination.
• Work with Housekeeping, Front Office and In Room Dining to ensure seamless service.
• Familiarize guests with room and hotel features and provide timely services on request.
• Log guest interactions and report any issues to supervisors for prompt resolution.

Skills

Butler experience

Job description

Additional Information

• Job Number 26134076


• Job Category Rooms & Guest Services Operations


• Location Nation Tower, Corniche, P.O. Box 60476, Abu dhabi, United Arab Emirates


• Schedule Full Time


• Located Remotely? N


• Position Type Non-Management

Start Your Journey With Us

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement

The Butler attends to every guest’s needs and wants. Butler is responsible for the quality of every guest’s stay and welcoming the guests and makes them feel at home. Setting up guests rooms prior to arrival, checking in/out guests and upkeep the quality throughout their stay. Work closely with Housekeeping, Front Office and In Room Dining (IRD). Butler has to be very knowledgeable about all aspects of the hotel.

• Get a thorough hand over from the previous shift and ensure dect phones and GXP phones are received and returned daily


• Ensure all guest preferences are taken and actioned


• Welcome the guest upon arrival, and familiarise them with everything in the room and hotel.


• Perform in Room check in and in room check as and when requested.


• Rooming all arrival guests and all butler services are well explained and actively offered such as unpacking, pressing, shoeshine and complimentary beverage


• Serve wake up tea/coffee at the appropriate times.


• Serve coffee/tea as and when the guests require.


• Pick-up and deliver guest laundry/ pressing based on guest requested time.


• Handling guest complaints and record in the butler report and inform the duty supervisor about the incident and follow-up with resolve the issue


• Write logs for on-going events and guest challenges


• Check the list in go concierge of requested wake up Tea or Coffee services


• Prepare the arrival reports for the day and go over the arrival list and look for special comments and /or remarks then action.


• Take care of any guest requests and complete them within the appropriate time. If unable to complete within your shift, ensure to handover to next shift accordingly


• Work with the required computer systems to update guest information or comments for future reference


• Carry out shoe shine and delivery.


• Assist the guest with packing and unpacking services.


• Restock the Butler pantries such as coffee, tea, water, sugar, milk, tray linens, napkins and necessities in order to keep in working order at any time


• Tidy up pantry, washing of cups, plates, utensils before the end of the shift

Required Qualifications

Related Work Experience: 1 year butler work experience required in a luxury hotel.

Language: Arabic Speaker

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.