Investment Counsellor, Premier Wealth

HSBC; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

An international bank in the UAE is seeking an Investment Counsellor to support Relationship Managers in achieving their KPIs through coaching and technical feedback. This role involves monitoring performance, collaborating with sales managers, and ensuring compliance with guidelines. Ideal candidates will have strong financial qualifications and experience in advisory roles.

Qualifications

• Strong understanding of client expectations and feedback.
• Experience in coaching relationship managers.
• Ability to identify operational risks and compliance issues.

Responsibilities

• Support RMs in achieving KPI objectives.
• Provide feedback to improve technical knowledge.
• Monitor daily performance of RMs without customer engagement.
• Collaborate with sales managers to manage plans effectively.

Skills

Coaching

Financial Planning

Relationship Management

Compliance Awareness

Education

Relevant financial qualifications

Job description

Investment Counsellor, Premier Wealth – 0000LLT3

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC’s International Wealth and Premier Banking (IWPB) aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

Our ambition is to establish UAE as a Wealth Hub for the region for HSBC with a multi-year investment over the next 5 years, serving the full client continuum. The Investment Counsellor is accountable for driving improvements across Relationship Managers (RMs) portfolio through upskilling them with no involvement in the sales or advisory process and to ensure it is effectively run within the IWPB model and HSBC house views.

In this role, you will:

•Act as a key support for RMs so they can achieve their agreed KPI objectives and profit growth through regular upskilling, coaching and engagement
•Observe RMs (with no customers engagement) to provide feedback and improve relationship managers technical knowledge
•Partner with RMs by providing 1:1 feedback and group coaching on financial planning, investment strategies, client relationship management and business development
•Use tools, information, and delivery channels effectively to deliver the highest levels of service and guidance
•Collaborate and support sales managers in better managing RMs plans for meetings, how to manage their time so RMs are improving revenue.
•Monitor and act (with no customers engagement) on daily performance and activities
•Help RMs to learn to maintain a strong understanding of client expectation and feedback
•Work with the broader branch, support and direct teams to ensure better collaboration and improved service for customers
•Ensure that sales & operations are undertaken in accordance with HSBC guidelines via observing and checking RMs work
•Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimize loss and tailor-made coaching to mitigate
•Proactively assisting management in identifying and containing Money Laundering compliance risk through reporting of suspicious customers by raising UARs
•Strictly following and implementing with accuracy KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
•Quality responses provided for RFI alerts and raise and investigate Suspicious Activity Reports and Sanctions related compliance referrals.
•Be alert to operational risk losses during the execution of the day-to-day responsibilities, identify an operational risk loss and report this to manager ensuring that it is reported to their local risk coordinator.
•Adherence to sanction guidance contained in the Legal and compliance FIM B2.17.7
•Overall responsibility for Branch staff completion of mandatory training and adherence to AML and Sanctions policies.
•Active support and participation in AML and Sanctions project and Global Standards.