Intern - Service Quality Food Safety

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a dedicated and detail-oriented individual to assist in quality and food safety management. The role involves monitoring compliance with standards, conducting audits, and participating in training initiatives. Ideal candidates should have a background in Hospitality Management or a related field, strong communication skills, and a passion for service excellence.

Qualifications

• Currently pursuing or recently completed a degree/diploma in Hospitality Management or a related field.
• Basic HACCP knowledge.

Responsibilities

• Assist in monitoring compliance with brand and quality assurance standards.
• Conduct service audits and room inspections alongside the Quality Manager.
• Support with compiling and analysing guest satisfaction data.

Skills

Communication

Attention to detail

Interpersonal skills

Proficiency in MS Office

Integrity

Positive attitude

Education

Degree/Diploma in Hospitality Management or related field

Graduate/Postgraduate in Microbiology/Food Technology

Job description

Quality:

• Assist in monitoring compliance with brand and LQA (Leading Quality Assurance) standards across guestfacing areas.
• Conduct service audits mystery guest checklists and room inspections alongside the Quality Manager.
• Support with compiling and analysing guest satisfaction data (e.g. TrustYou).
• Support in tracking departmental Key Performance Indicators and preparing regular quality reports.
• Participate in internal training sessions and contribute to team meetings.
• Assist in organizing quality and service excellence initiatives across the property.
• Support administrative tasks such as filing audit reports updating training logs and maintaining checklists

Food Safety:

• Assist Food Safety Manager in conducting/organizing Food Safety programs and activities.
• Conduct regular inspections of food handling in production areas facilities and equipment to ensure compliance with food safety standards.
• Daily monitoring food safety and hygiene practices among food handlers.
• Supervising cleaning sanitization and pest control systems for the Hotel.
• Assist with reporting:monthly food safety inspections and corrective actions implementation.
• Monitor and evaluate the effectiveness of food safety programs.
• Responsible for the updating of the food watch platform.

Other Duties:

• Report for duty punctually wearing the correct uniform and name tag.
• Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• Provide friendly courteous and professional service at all times.
• Read and understand the hotels Ambassador Handbook and adhere to the hotels rules and regulations particularly the policies and procedures relating to Fire Hygiene Health and Safety.
• Maintain good working relationships with all colleagues.
• Comply with local legislation as required.
• Respond to any changes in the department as communicated by the needs of the hotel.
• Flexible in job duties to carry out any other reasonable duties and responsibilities within the jobs capabilities as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• Attend training sessions and meetings as and when required.

Qualifications :

• Currently pursuing or recently completed a degree/diploma in Hospitality Management or a related field.
• Strong communication and interpersonal skills.
• Attention to detail and a passion for excellence.
• Proficiency in MS Office (Excel PowerPoint Word).
• Ability to handle confidential information with integrity.
• Positive attitude and willingness to learn in a dynamic environment.
• Graduate/ Post Graduate in Microbiology/ Food Technology a plus
• Basic HACCP knowledge

Remote Work :

No

Employment Type :

Fulltime