Intern - Front Office - Jumeirah

Jumeirah; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading luxury hospitality brand in Dubai is looking for an Intern to join the Front Office team. This role involves providing outstanding guest experiences, assisting with inquiries, and promoting services while maintaining high service standards. Ideal candidates are hospitality students or recent graduates with a love for customer service. This opportunity offers a tax-free salary and various employee benefits.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Health care package

Life insurance

Qualifications

• Student at a hospitality or business school or a recent graduate.
• Prior internship experience in a luxury environment preferred.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide guests with a unique and outstanding experience.
• Warmly welcome and orient guests while delivering effective service.
• Knowledge of front desk, concierge, or guest relations.
• Promote and upsell products to increase sales.
• Assist guests using domain-specific applications.
• Maintain high service standards for guest satisfaction.

Skills

Customer service

Communication

Upselling

Multi-lingual

Education

Hospitality or business school student or recent graduate

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for an Intern to join Front Office in Jumeirah properties in Dubai. The main duties and responsibilities of this role:

• Provide guests with a unique and outstanding experience, ensuring all interactions are friendly and professional.
• Warmly welcome and orient guests while delivering effective and efficient service.
• Possess extensive knowledge of the respective domain (Front Desk, Concierge, Guest Relations, or Butler) to answer all facility, product, and service-related queries.
• Guide, promote, and upsell products and services related to the respective domain to increase sales and encourage repeat business.
• Answer phone calls and assist guests by using domain-specific applications for bookings, scheduling, and billing.
• Consistently maintain high service standards to enhance guest satisfaction and loyalty.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A student at a hospitality or business school, or a recent graduate.
• Prior internship experience in a 5-star hotel or any other luxury environment is preferred but not mandatory.
• Fluency in English; additional international languages are a plus.
• Available to start in August.

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.