Intern - Customer Service Distributor Markets & Aviation

Context & Environment

• High content of matrix processes, between sales and supply chain on one hand, local team.
• Harmonious relationship with Colleagues from all departments ie: Accounting Dept, Sales Department, Logistics, Compliance Department with regard to related job to be done Conducive working environment.
• Constraints: Numerous custom regulations (in continuous evolution), Political instability in the region (Iran, Iraq, Afghanistan, Yemen) & High level of unfair competition from non-major players.
• Favorable Factors: Free zone benefits and port facilities, Quality of the infrastructure and communication tools.

Activities

Distributor Market

• Receive the orders, PFI confirmation, coordinate with the logistics on the deliveries.
• Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments.
• Coordinate with internal departments e.g. Logistics, Accounts, Technical, and Marketing departments for customers' requirements for each order as per the shipping and customer requirement.
• Prepare shipping documents within or outside Letters of Credit - to the designated customers as per the country requirements.
• Operate Letters of Credit received from customers.
• Liaise with banks, shipping agents, inspectors, and other 3rd party agents - Especially for destinations that require inspection, coordinate with the designated inspection company e.g. SGS as per the country requirement.
• Communicate/ Respond to customer inquiries/messages received by telephone or email daily.
• Arrange to get all the documents attested legalized and send for every shipment as per the destination/country requirement.
• Housekeeping of the old orders in the system.
• Collecting VAT supporting documents. Maintaining a record of those received and all the list that has not been received.
• To send KPI and forecast to Distributors on a monthly basis.
• Maintain current updated procedures for each customer.
• SALES DATA - generate all relevant reports pertaining to sales orders, deliveries and pending orders.
• Maintaining Non-Blendable order pending orders list.

Aviation:

• Process Air Total daily uplifts in Avidial and regularize the orders in SAP.

ACCOUNTABILITIES

• Handle face-to-face enquiries from customers.
• Ensure that the company satisfies its customers' needs.
• Building a good relationship with customers through effective communication.
• Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
• Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
• Strict adherence and compliance towards Group HSSEQ Charter & MAESTRO requirement and affiliate's HSSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
• Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSSEQ in all their activities.
• Ensure full adherence to the company's compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
• Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.

Candidate Profile
Knowledge:

• Commercial knowledge in handling Letters of Credits and export documentation is an added advantage.
• Experienced in data applications: SAP Knowledge - an added advantage.
• Any project that reflects certain know-how on the role would be an added advantage.

Skills:

• Strong computer skills (Word, Excel, Outlook, PowerPoint).
• Strong interpersonal and communication skills.
• Proficiency in English or other languages is an add-on.
• Creative, self-motivated, organized, ability to plan and independently carrying out the job.
• Results Oriented.

Experience:

• Minimum one year within Customer Service or within a similar industry.

Education:

• Graduate in Economics/Accounting/Mathematics/Statistics or a quantitative business science preferred.

Master's degree in supply chain management is a plus.

Additional Information

• NP Level: The NP Level for this position of Intern - Customer Service Distributor Markets & Aviation is Not Applicable.

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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TotalEnergies is a global integrated energy company that produces and markets energies: oil and biofuels, natural gas and green gases, renewables and electricity. Our more than 100,000 employees are committed to provide as many people as possible with energy that is more reliable, more affordable and more sustainable. Active in about 120 countries, TotalEnergies places sustainability at the heart of its strategy, its projects and its operations.